Job Purpose
To greet guests on arrival and assist with luggage and escort to the reception desk. To be part of an efficient team, ensuring guest/client comfort during stay.
Role & Responsibilities
· Help escort guests to their room and give a full description of the hotel and facilities
· To help and assist the housekeeping team and housekeeping manager in their daily tasks
· To assist the Food & Beverage team with any Room Service and support when required
· To display excellent knowledge of all local areas and Wales in relation to guests requirements
· Ensure the guest’s luggage is correctly labelled and delivered to rooms quickly and efficiently
· Maintain the cleanliness of the front of house and public areas
· Ensure that the guests lifts are spotless and fully functioning at all times
· Ensure messages for guests are delivered promptly
· To be aware of all functions that are held in the hotel, to check and prepare the notice board each day
· Setting up of conference rooms as per function requirements and assisting in their service.
· Ensuring the breakdown of conference is done and equipment is stored correctly
· To assist duty managers in the receiving of deliveries as required
· To assist the Front Office team in handling guest inquires as required
· To work independently and as an integral part of a team
· To undertake any other duties requested by management
· To comply with all legal requirements in respect of health, safety and welfare of staff and customers
· All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
· All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
Candidates Should:
· Be of a friendly and cheerful disposition
· Have an eye for detail
· Possess excellent knowledge of Conwy, Llandudno and North Wales
· Have excellent communication and organisational skills and be physically fit.
Job Types: Part-time, Permanent
Pay: £11.41-£13.27 per hour
Benefits:
- Company pension
- Discounted or free food
- On-site parking
Experience:
- portering: 1 year (required)
Work Location: In person
