DOORPERSON
- Rendall & Rittner • £27,000 - £28,000 • Centre Point - WC1A 1DB • 4 Days on, 4 Days off, 0700 - 1900
DEVELOPMENT DETAILS
Join a landmark West End address where luxury living and iconic views meet effortless city access. You will be part of a five-star residential environment with a 24-hour concierge and exceptional amenities including a pool, spa, gym, sauna, cinema and residents’ lounge. With Soho and Covent Garden moments away and Tottenham Court Road station directly below, your desk is at the centre of London’s cultural and transport heartbeat.
ROLE EXPECTATIONS
You will be the first friendly face residents and guests meet, delivering a polished, professional welcome and ensuring smooth arrivals and departures. Most days you’ll manage the front entrance, support concierge operations, coordinate deliveries and taxis, and keep the lobby immaculate and secure. You’ll balance warm hospitality with vigilant attention to safety and procedures.
WHAT SUCCESS LOOKS LIKE
- Every resident and guest is greeted promptly by name where possible, with a warm, tailored welcome.
- The entrance, lobby and approach remain pristine and calm, even at peak times.
- Packages, keys and access are handled accurately, securely and in line with procedures.
- You communicate clearly with concierge, security and contractors to keep everything running smoothly.
- Incidents and maintenance issues are spotted early and escalated appropriately.
- Shift handovers are concise and complete, ensuring seamless service 24/7.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing the door and lobby, opening doors and assisting with access while maintaining security.
- Welcoming residents and guests, offering directions and support with bags, taxis and umbrellas.
- Coordinating deliveries, logging items and notifying residents in line with site procedures.
- Monitoring the entrance, reporting any safety or maintenance concerns promptly.
- Keeping the lobby and frontage tidy, presentable and free of hazards.
- Liaising with the concierge team, providing updates and ensuring smooth handovers.
WHO THIS ROLE IS FOR
- You bring a genuine passion for hospitality and take pride in creating standout first impressions.
- You are calm, courteous and professional, even when it’s busy or plans change.
- You have an eye for detail and notice what others miss, from a scuffed mat to a misplaced parcel.
- You communicate clearly and respectfully with residents, guests and colleagues.
- You’re punctual, reliable and thrive in a smart, standards-driven environment.
EXPERIENCE THAT HELPS
- Front-of-house experience in luxury residential, hotel or customer-facing environments.
- Confident handling deliveries, access control and lobby presentation standards.
- Familiarity with safety, security and incident reporting procedures.
- Experience using radios, logging systems or basic building management tools.
- Knowledge of the local West End area to assist with directions and recommendations.
WHAT WE OFFER
- 24 Days Including Bank Holidays days
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your service ethos, situational judgement, communication, security awareness and ability to deliver five-star front-of-house standards
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
