Operations Team Member
Chesterfield, Derbyshire, S43
£29,741.40 + Monthly Bonus (OTE £31,061.40)
This role would suit someone with previous customer service, transport, logistics or operations experience who enjoys solving problems, working in a fast-paced environment and delivering excellent service. You'll be confident communicating with customers and colleagues, managing multiple priorities and ensuring freight movements are completed accurately and efficiently.
This is a full-time, office-based role working 45 hours per week, Monday to Friday on a rota, with 1 in 5 Saturdays until 1pm.
Key Responsibilities
- Coordinating customer freight deliveries and collections using internal systems
- Liaising with customers, drivers, partner depots and colleagues to resolve operational queries
- Responding to customer enquiries and complaints via telephone and email
- Processing bookings, proof of delivery requests, network queries, damages and exceptions
- Maintaining accurate operational records and updating internal systems
- Supporting service quality, customer satisfaction and operational KPI performance
- Working collaboratively with colleagues to identify process improvements and increase efficiency
- Providing operational support across the wider team during busy periods
What's on Offer
- Competitive salary of £29,741.40 per year
- Monthly performance bonus (OTE £31,061.40)
- Company pension scheme
- Healthcare scheme
- Health and wellbeing programme
- Employee referral incentives
- Long service awards
- 23 days annual leave plus bank holidays
- Free on-site parking
- Ongoing training and development
- Career progression opportunities within a growing logistics business
#INDC
Pay: £29,000.00-£31,000.00 per year
Work Location: In person
