General Manager / Operations Manager
The Barns, Lyonshall, Herefordshire
Salary: Competitive, dependent on experience
Hours: Flexible, with some weekend and holiday period cover required
The Barns is a collection of luxury holiday properties in the beautiful Herefordshire countryside, welcoming family groups, celebrations, corporate retreats and special occasions throughout the year.
We are looking for an experienced, practical and personable manager to help oversee the day-to-day operation of the business. This is a flexible role that can be shaped around the right individual and offers an excellent opportunity for someone seeking a rewarding hospitality position with genuine work-life balance and the support of a friendly, established team.
About the Role
Working closely with the business owner, you will help ensure the smooth running of our accommodation, guest experience and operational activities. While responsibility can be tailored to suit the successful candidate, the role is likely to include:
- Overseeing day-to-day operations across the properties
- Ensuring exceptional guest experiences from booking through to departure
- Coordinating housekeeping, maintenance and operational teams
- Managing guest communications and resolving issues when required
- Assisting with booking management and occupancy planning
- Supporting corporate retreats, group stays and special events
- Helping maintain high presentation standards across the site
- Participating in a shared on-call rota with the owner for weekends and guest emergencies
- Supporting business performance and operational efficiency
What We're Looking For
We are open to candidates from a range of backgrounds including:
- Holiday lets and serviced accommodation
- Boutique hotels and country house venues
- Hospitality and tourism operations
- Wedding and event venues
- Holiday parks and leisure businesses
- Admin based roles within the hospitality industry
Most importantly, we're looking for someone who is:
- Friendly, approachable and guest-focused
- Organised and able to manage multiple priorities
- Practical and solutions-oriented
- Comfortable working independently when required
- A strong communicator and team player
- Happy to provide occasional weekend and holiday period cover
What We Offer
Flexible working arrangements that can accommodate family commitments, including school pick-up times where possible.
A supportive working environment with a genuinely friendly team
Opportunity to help shape the role around your strengths and experience
Beautiful rural working environment
Long-term career opportunity within a growing and successful business
Busy holiday periods, including school holidays and key seasonal dates, are important trading periods for the business, and availability during these times will be essential.
If you are looking for a varied and rewarding role with flexibility, responsibility and a great team around you, we would love to hear from you.
To apply, please send your CV and a brief introduction outlining your experience and interest in the role.
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
Work Location: In person
