Job Description:
Receptionist / Treatment Coordinator
Location: Guildford
Salary: £14.00–£16.00 per hour (depending on experience)
Join Our Friendly Orthodontic Team!
Guildford Orthodontics is a modern, well-established specialist orthodontic practice, and we're looking for a friendly, enthusiastic Receptionist to join our welcoming front-of-house team.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking to develop a long-term career within dentistry. As you grow in the role, you will receive full training to become a Treatment Coordinator, supporting patients throughout their orthodontic journey from their initial enquiry through to starting treatment.
The Role
Your responsibilities will include:
- Providing a warm and professional welcome to patients and visitors.
- Managing appointment bookings and patient enquiries by telephone and email.
- Supporting the smooth day-to-day running of reception.
- Maintaining accurate patient records and administrative tasks.
- Working closely with our clinical team to ensure an excellent patient experience.
As your role develops, you will also:
- Manage new patient enquiries.
- Coordinate consultation appointments.
- Explain treatment options and treatment plans.
- Discuss fees and finance options with patients.
- Help patients feel confident and informed throughout their treatment journey.
About You
We're looking for someone who:
- Has an excellent telephone manner and communication skills.
- Is friendly, organised and professional.
- Enjoys working in a busy, patient-focused environment.
- Has strong administrative and customer service skills.
- Is confident using computer systems.
- Is reliable, proactive and committed to developing within the practice.
Previous dental or orthodontic experience is desirable but not essential. We are happy to provide full training for the right individual.
Experience in reception, administration, hospitality, retail or sales would be highly advantageous.
Working Hours
- Tuesday to Friday: 8:00am – 5:30pm
- Occasional Saturday mornings on a rotational basis.
Salary
£14.00–£16.00 per hour, depending on experience.
Benefits
- Health & wellbeing programme.
- Company events.
- Full training and career development.
- Opportunity to progress into a Treatment Coordinator role.
- Friendly, supportive and experienced team.
- Modern specialist orthodontic practice in Guildford.
Preferred Experience
- Reception or administration: 1 year (preferred).
- Customer service or sales: 2 years (preferred).
If you're looking for a career where you can make a real difference to patients while developing new skills in a supportive environment, we'd love to hear from you.
Benefits:
- Company events
- Health & wellbeing programme
Experience:
- Sales: 2 years (preferred)
- Receptionist/Administration: 1 year (preferred)
Work Location: In person
Pay: £14.00-£16.00 per hour
Benefits:
- Company events
- Health & wellbeing programme
Experience:
- Sales: 2 years (preferred)
- Receptionist/Administration: 1 year (preferred)
Work Location: In person
