Receptionist – Estate Agency
Location
Kirkintilloch
Summary
We are seeking a friendly, organised, and professional Receptionist to join our busy estate agency in Kirkintilloch. As the first point of contact for clients, you will play a key role in creating a positive customer experience while supporting the sales team with administrative duties.
Key Responsibilities
Greet clients, buyers, sellers, in a professional and welcoming manner.
Answer and direct incoming telephone calls and email enquiries.
Manage appointment bookings for property viewings, valuations, and meetings.
Maintain accurate client records using the agency's CRM system.
Assist with preparing property details, and marketing materials.
Upload and update property listings on the company website and property portals.
Handle incoming and outgoing post and deliveries.
Maintain the reception area, ensuring it is clean, tidy, and presentable.
Support negotiators and management with general administrative tasks.
Process paperwork accurately while maintaining confidentiality.
Assist with filing, scanning, and document management.
Skills and Experience
Essential
Previous experience in a receptionist, customer service, or administrative role.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Good IT skills, including Microsoft Office (Word, Excel, Outlook).
Professional appearance and positive attitude.
Ability to work independently and as part of a team.
High level of accuracy and attention to detail.
Desirable
Experience working within an estate agency or property sector.
Knowledge of property management process.
Experience using estate agency CRM software.
Personal Qualities
Friendly and approachable.
Reliable and punctual.
Confident dealing with a wide range of customers.
Able to remain calm under pressure.
Proactive with a willingness to learn.
Strong problem-solving skills.
Working Hours
Monday to Friday - 40 Hours
Email your CV to [email protected]
Pay: £27,000.00 per year
Work Location: In person
