35 hours per week | Monday–Friday, 9:00am–5:00pm
Free onsite parking | Company pension
Are you an organised, customer-focused Administrator who enjoys being busy and having a varied workload?
Spa Gas Ltd is looking for an Administrator to join our busy team. This is a varied role combining administration, customer service and operational support, making it ideal for someone who enjoys a fast-paced environment and likes being involved in keeping things moving.
You’ll play an important role in supporting our engineers and office team, coordinating jobs, keeping customers updated and making sure information, paperwork and tasks are dealt with accurately and on time.
The Role
Your responsibilities will include:
- Coordinating engineers' diaries and arranging customer appointments.
- Monitoring jobs through to completion and ensuring agreed timescales are met.
- Managing incoming jobs, breakdowns and emergency call-outs.
- Liaising with customers, suppliers, engineers and internal teams to keep everyone updated.
- Responding to customer queries by telephone and email.
- Keeping customers informed of job progress and arranging follow-up visits where required.
- Raising and typing quotations and following up outstanding quotes.
- Setting up new jobs and maintaining accurate job information on our systems.
- Ordering and monitoring parts and supplies.
- Tracking outstanding orders and dealing with any issues or delays.
- Processing engineers' paperwork, service reports and job documentation.
- Assisting with the preparation of Risk Assessments and Method Statements.
- Scanning, uploading and accurately filing documentation.
- Maintaining accurate customer records and updating internal systems.
- Monitoring outstanding tasks and proactively following them up.
- Providing general administrative support to the wider team.
- Working closely with colleagues to ensure jobs progress efficiently from instruction through to completion.
- Identifying opportunities to improve administration, processes and customer service.
About You
We’re looking for a well-organised and proactive Administrator who enjoys working in a busy environment and is confident communicating with customers, suppliers and colleagues.
Previous experience within administration, customer service, operations, engineering, heating and mechanical services, building services, facilities management or a similar environment would be advantageous.
Experience within our industry is not essential as full training will be provided, but you must be confident using IT, able to learn quickly and comfortable managing several tasks at once.
You’ll need:
- Excellent verbal and written communication skills.
- Strong administration and organisational skills.
- Excellent attention to detail.
- Confident IT skills and the ability to learn new systems.
- The ability to manage multiple priorities and changing workloads.
- A professional and customer-focused approach.
- The ability to remain calm and organised under pressure.
- A proactive approach to following up tasks rather than waiting to be asked.
- The ability to work independently while also being a strong team player.
- A willingness to learn and develop.
What’s on Offer?
- £23,500–£25,500 per year, depending on experience.
- 35 hours per week, Monday to Friday, 9:00am–5:00pm.
- Free onsite parking.
- Company pension.
- Full training and support.
- A varied role with genuine responsibility.
- A supportive team environment within an established, family-run business.
Interested?
If you’re an organised Administrator who enjoys variety, customer contact and keeping things moving, we’d like to hear from you.
Apply today to join the team at Spa Gas Ltd.
Pay: £23,500.00-£25,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- How many years of administration experience do you have?
- This role requires you to work Monday to Friday, 9:00am–5:00pm. Are you able to work these hours?
Work Location: In person
