Job description - summary
On behalf of Nationwide, AMS are seeking an Administrator for a 6-month contract, working within our Nationwide Building Society Office in Swindon
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose:
Banking – but fairer, more rewarding, and for the good of society.
Job description - the role
What you’ll be doing
Working within the Payment processing department you will be completing a number of general administration tasks that will be assigned to you. The role involves dealing with sensitive information working to timeframes ensuring all tasks are completed correctly & accurately. Process and manage chargeback cases, including reviewing responses from the chargeback team, challenging decisions where appropriate, and handling claims relating to issues such as property damage and other claim types. Review claim outcomes and notify customers when claims or chargebacks have been accepted or declined. Follow established policies, procedures, and regulatory requirements to ensure consistent and accurate case handling. Provide customers with timely updates on the progress of their claims via letter, email, and text message.
Candidate Profile: Key accountabilities, skills & experience
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
What’s the essential and measurable experience and skills required to do this job?
- Follow standard processes and procedures, adhering to company policy
- Manage a high workload on a daily basis
- Ensure compliance
- Work towards maintaining high performance with a combination of productivity and quality
- Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
- Work well within a department to complete multiple requests for customers
- Attention to detail and data accuracy is essential
Next steps
What’s on offer?
- Working schedule: Monday – Friday 9am -5pm
- Hourly rate: £14.29 per hour
- Start date – ASAP
- Total hours: 35 hours per week
- Contract length: 6 Months
- Hybrid working once signed off by management
- Office location: Swindon
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.
If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you apply now!
Job Reference: AMSCWS01192
