Call centre Team Leader
Location- M5 - Salford
Working hours - Monday- Sunday 40hours weekly between 6am-8pm.
Pay rate- £14ph with bonus.
Are you an experienced Call Centre Advisor who has already started mentoring others or taking on leadership responsibilities? We're looking for passionate and ambitious Team Leaders to join our growing Contact Centre. This is an exciting opportunity to help shape a high-performing team while delivering exceptional service to our customers.
What You'll Be Doing As a Team Leader--
You'll be responsible for supporting, motivating and developing a team of Customer Service Advisors to deliver outstanding customer experiences.
Your responsibilities will include:
-Leading, coaching and motivating a team to achieve performance targets,
-Conducting regular 1:1s, coaching sessions and performance reviews,
-Supporting new starters through training and development,
-Monitoring KPIs and driving continuous improvement,
-Managing attendance, performance and employee engagement,
-Handling escalated customer queries and complaints,
-Planning resources and supporting rota management,
-Working closely with other Team Leaders and Operational Managers,
-Creating a positive, collaborative and high-performing team culture.
What We're Looking For!
We're looking for someone who has:
-Previous experience working in a busy call centre
- Experience coaching, mentoring or supporting colleagues (formal or informal leadership experience welcomed)
-A desire to progress into or further develop within leadership,
-Strong communication and interpersonal skills,
-The ability to motivate and inspire others,
-Excellent organisational and problem-solving skills,
-Confidence making decisions in a fast-paced environment,
-A positive attitude and willingness to embrace change,
Working Hours: Monday- Sunday - 40 hours weekly- shifts will be allocated by the business between 6am-8pm.
In exceptional circumstances, you may also be asked to provide overnight contingency support. Where possible, this will always be discussed and agreed in advance.
If you are someone who can demonstrate:
-Integrity and professionalism
-Resilience under pressure
-A customer-first mindset
-Accountability and ownership
--A drive to improve performance and service standards
-Adaptability in a changing operational environment
Additionally possess these requirements:
-Previous Team leader call centre experience
-Some coaching or mentoring experience
-Excellent communication skills
-Ability to work flexibly across operational hours
-Able to successfully complete a Disclosure and Barring Service (DBS) and Baseline Personnel Security Standard (BPSS) checks.
If you have the experience and would like to commit to a dynamic role, please apply today. Please dont apply if you dont have previous Team leader experience.
Benefits:
Work Location: In person
