We are seeking a skilled Technical Solutions Analyst to join our team.
The ideal candidate will be responsible for providing expert technical assistance and support for our metering, data collection and PAYG products, ensuring customer satisfaction through effective problem resolution. This role requires an understanding of our product offerings, strong analytical skills, and the ability to communicate complex technical and utilities information clearly to both technical and non-technical clients and internal departments.
The successful candidate will collaborate with cross-functional teams to enhance product features and improve user experience, while also contributing to the development of support documentation and training materials.
Strong analytical skills, attention to detail, and a commitment to continuous improvement are essential for success in this position.
The role will be based out of the Leeds office with the occasional requirement to travel nationwide to attend and support at client meetings.
For further information on Sycous and our product range of metering and data collection solutions, please visit sycous.com.
Key Responsibilities
- Set-up and configuration of data systems
- Provide deployment monitoring and remote field support.
- Build an in-depth product knowledge, which is documented and maintained.
- Work closely with manufacturers to ensure best practise.
- Understand and support a range of software applications and IT.
- Undertake remote failure investigations and coordinate field engineer attendance
- Maintain product firmware and security monitoring tools.
- Take a proactive approach to identification and resolution of identified issues through reporting and data analysis.
- Ensure compliance with all policies and procedures as directed.
- Creating and providing training for field teams and Clients.
- Engage with suppliers, clients, stakeholders, regulators and others within the wider industry.
- Ensure compliance to Ofgem requirements, regulatory and industry standards.
- Undertake advanced data analysis to gain important insights about our performance and where change can be targeted and impact measured.
You will also be expected to carry other tasks over time, as agreed with your mentor.
Competencies
- Analytical and practical approach to problem solving.
- Excellent communicator with good influencing skills.
- Relationship builder.
- Team player.
- Organised approach to tasks.
- Reactive to business needs.
- Understanding of IT and networking systems.
- Excellent Excel skills.
Desirable
- Power BI and/or SQL knowledge and experience
- Metering systems experience
- IoT knowledge and experience
- Project management experience
- Product network support.
- Utility knowledge
- Service desk experience
- CSCS card
- Driving license
Future Progression
Future progression is available as the company grows and/or within other teams. We will work with you to help you grow, without our Performance and Contribution meetings and processes, alongside both internal and external training.
Location
Reporting office: Leeds.
Based: Leeds, travel may be required for training or other support tasks on client sites, with potential overnight stays. Flexible working arrangements possible.
About Sycous
We are experts in supporting energy network operators with open protocol metering hardware, software, and services.
We have industry leading knowledge and expertise in open protocol metering and data collection equipment, a skilled team of engineers for installation and maintenance, and an unrivalled customer service team for client and consumer support.
We are also the developers of the UK’s first cloud based, remote data collection administration software for use in the district heating and communal energy market.
We believe in a sustainable future with transparent and accessible data at the heart of it.
We champion both innovation and education, to help drive positive change in the world of metering and billing and help keep costs as low as possible for consumers. Find out more at sycous.com.
Job Types: Full-time, Permanent
Pay: From £27,463.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Sick pay
Work Location: Hybrid remote in Leeds LS2 7EA
