Job Description:
Drs Tatiana + Rishi Advanced Aesthetics is a prestigious and renowned medical aesthetic clinic in the Harley Street Medical District. We are looking for a part-time receptionist to join our friendly and vibrant team for 3 days per week.
We are seeking an individual with at least 2 years’ experience working in a receptionist role within the medical or hospitality sector.
The Opportunity:
We are a leading medical aesthetic clinic offering a wide range of innovative treatments. Comprising of a growing team of aesthetic experts with an excellent team dynamic, we offer an exciting and stimulating workplace. The appointee will have the opportunity to acquire an in-depth knowledge about medical aesthetic services whilst learning from Doctors and Surgeons. The position offers a competitive salary and scope for professional growth.
The Role:
The role involves the following areas:
- Providing outstanding customer service. This is at the heart of what we do and will include timely, accurate and well-written communication with patients (phone, email, messaging and social media)
- Welcoming patients and guiding them through their visits at the clinic. You will be expected to coordinate patient treatment plans, appointments and packages.
- Converting leads into bookings and product sales.
- Optimise efficiency of the patient pathway and use of clinician time through adept diary management
- Encourage patients to leave feedback and reviews.
- Engage with social media to promote the clinic, staff and treatments.
- Assist with general duties such as opening and closing the clinic, managing stock, and managing retail of skin products, treatment packages and gift cards.
Hours: part time 3 days per week - usual clinic hours are 9.45am -7pm
Salary £35,000-£40,000 (FTE) pro-rata
Skills Required:
- Must have excellent and fluent English verbal and written communication.
- Have meticulous attention to detail, demonstrate initiative and the ability to multi-task.
- Have an outgoing, friendly and professional manner.
- Be an enthusiastic team player with a strong work ethic.
- Have excellent customer service skills.
- Ability to be flexible and accommodating to the needs of the clinic and team.
Pay: £30,000.00-£40,000.00 per year
Experience:
Work Location: In person
