At TechHouse | iCrack we're expanding fast — network airtime, insurance and IOT gadgets alongside expert mobile and tablet repairs. Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach.
We want our stores to be brilliant places to work as well as brilliant places to shop — so alongside hitting targets, we care just as much about people feeling valued, supported, and having a genuinely good time doing it. We invest in our people: if you're driven and willing to learn, we'll back you with real training and real opportunities to grow, whether that's mastering a new skill or stepping up to your next role. Wherever you're starting from, we want you to feel like there's a genuine path forward here — and that who you are is welcome and valued along the way.
About the Role
You’ll be at the heart of our customer experience, playing a vital role in delivering exceptional service, driving sales performance by sharing your product knowledge, and supporting the smooth day-to-day running of the store.
You’ll be eager to develop your skills in sales techniques, product knowledge, and customer service excellence. Through ongoing training and development programs, you’ll gain confidence and expertise to deliver outstanding customer experiences and maximise sales opportunities.
This role is ideal for someone who enjoys interacting with people, thrives in a vibrant retail environment, and has a passion for technology and customer experience.
What you’ll be doing day to day
- Deliver exceptional customer service and create a welcoming in-store experience to build strong relationships
- Introduce Network Airtime contracts, Sim Cards, E Sims and promote Mobile Phone Insurance and Warranty policies to customers
- Using extensive product knowledge to offer solutions and advice, delighting customers
- Promote and sell products, accessories, and repair services, contributing towards all store sales targets
- Work collaboratively with the wider store team to ensure smooth daily operations, ensuring the store remains clean, organised and welcoming
What We’re Looking For
- Friendly, confident, and engaging personality with strong communication and interpersonal skills
- A passion for customer service and retail sales and a positive, proactive, and attitude
- The ability to work effectively as part of a team and collaborate with colleagues
- Previous retail, sales, or customer-facing experience (mobile or consumer tech preferred)
- An interest in technology, mobile phones, and accessories
- Someone who enjoys keeping busy and working in fast-paced retail environments where no two days are the same
What We Offer
- Salary to £28,000 DOE plus store incentives
- Great opportunities for development - expert training and a clear progression pathway within a growing business
- Staff discounts on repairs and accessories
- Company pension scheme (auto-enrolment)
- 28 days holiday
- A supportive, people-first culture
If this sounds like you, we'd love to hear from you!
TechHouse | iCrack is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building teams where everyone feels able to bring their whole selves to work. If you require any adjustments during the interview process, please let us know.
Pay: £26,500.00-£28,000.00 per year
Work Location: In person
