Reablement Liaison Officer | 11016 | permanent contract | 35 hours per week | Salary starting at £13.90 per hour (£26,824 pro rata) rising to £14.59 per hour (£28,142 pro rata) annum | Grade E | Dereham/hybrid working
Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you.
We have a new opportunity to join our team in South Norfolk based at Elizabeth House in Dereham.
As Reablement Liaison Officer you will:
- Take referrals into our service by phone and Liquid Logic (our social care system)
- Set up visits to service users for support workers using an electronic scheduling software (full training will be given)
Take queries from the support workers while they are working in the community
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You will be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.
Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.
You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.
The role is hybrid, working both from home and a locality office. Our rota is on a two-week or four-week rota basis, which includes working morning and evening shifts, alternate weekends and bank holidays, but this is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance. Weekend hours are paid at a higher rate of time and a third.
We review applications regularly, so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 06 August 2026
All other applicants closing date: 13 August 2026
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
