Overview
Salary = Salary: £13.00 per hour + Commission on Sales
We are seeking a dynamic and highly organised Operations and Events Manager to oversee the planning, coordination, and execution of a variety of events across our organisation. This role requires a proactive individual with excellent communication skills, a strong background in hospitality or related sectors, and the ability to manage multiple projects simultaneously. The successful candidate will play a pivotal role in delivering exceptional guest experiences while ensuring operational efficiency. This is an exciting opportunity for someone passionate about event management, guest services, and organisational excellence.
The Role Consists of Two Core Areas1. Private Events & Weddings
· Manage enquiries, venue viewings and quotations.
· Lead the client journey from booking to event day.
· Coordinate and book suppliers, catering, staffing and logistics.
· Work with finance to ensure timely invoicing and payments successfully received.
· Act as Duty Manager for events and deliver exceptional events.
2. Abbey Mill Public Events
· Own and create the annual public events calendar.
· Plan and deliver at least four public events each month.
· Develop new event ideas aligned with the Abbey Mill brand.
· Manage budgets and event profitability.
Working Hours
· Mandatory core hours: Monday to Thursday, 3:00pm–6:00pm.
· Weekend working is required for weddings, private hire and public events.
· Additional evening hours are required where business needs dictate.
Experience
- Proven experience in event management within the hospitality industry, such as restaurants, hotels, or similar venues.
- Strong organisational skills with the ability to prioritise tasks efficiently under pressure.
- Excellent communication skills for liaising with clients, vendors, and team members at all levels.
- Experience in upselling services or products to enhance revenue streams during events.
- Demonstrated ability in time management and multitasking across various projects simultaneously.
- Knowledge of fundraising activities is advantageous but not essential.
- Previous guest services experience that highlights a commitment to delivering outstanding customer care.
- Familiarity with hospitality operations and standards will be highly regarded.
This role offers an engaging environment where organisational talent meets creative event planning, providing ample opportunities for professional growth within a supportive team dedicated to excellence in service delivery.
Pay: From £27,000.00 per year
Benefits:
Work Location: In person
