Designated Workplace:
49 Westgate, Skelmersdale, WN8 8LP
Designated Workstyle:
Mobile Office Based Worker
Salary:
£34,434 to £36,363 per annum
Published:
Friday 21 August 2026
Closing Date:
23.59 hours BST on Friday 04 September 2026
Why Us?
It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Your Role!
We are looking for a dedicated, customer-focused Housing Officer to join our Area Housing Teams. This is a highly visible, community-based role where you will take ownership of a patch of approximately 500–600 properties, working directly with tenants to create safe, sustainable, and thriving communities.
As a Housing Officer, you will be responsible for the full range of tenancy, housing, and estate management functions across your allocated area. You will support tenants throughout their tenancy journey, from sign-up through to tenancy termination, helping them understand their responsibilities while providing the support needed to sustain successful tenancies.
Working closely with colleagues, partner agencies, and residents, you will play a key role in maintaining neighbourhood standards, tackling tenancy breaches, supporting vulnerable households, and ensuring residents can access the services they need.
This is a rewarding front‑line role for someone who is resilient, organised and committed to making a positive difference to people’s lives and communities.
This is not a desk-based position. You'll spend much of your time out on estates, conducting home visits, meeting residents face-to-face, inspecting neighbourhoods, and working proactively to resolve issues before they escalate.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
If you are passionate about supporting people, building strong communities, and delivering excellent housing management services, we'd love to hear from you.
- Role Profile and Person Specification
by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].
For general employability support please contact the employability team at [email protected]
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.
An Equal Opportunities Employer -
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
