Job Ref: GLE3452
Branch: Gleneagles Townhouse
Location: Gleneagles Townhouse, Edinburgh
Salary/Benefits: £35,543 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 05/08/2026
Closing date: 05/09/2026
We are currently seeking a proactive, relationship-focused, and resourceful Membership Coordinator
The on target earning potential for this role is £35,543 per annum - comprising a base salary of £28,543 plus a qualified estimate of £7,000 in gratuities and service charge* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards
For the past century we’ve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
- Delivering exceptional customer service, you'll act as a proud Ambassador for The Townhouse, creating a warm welcome and building meaningful relationships with both new and existing members
- As the primary contact for our members and prospective members, you'll deliver an exceptional concierge experience, handling enquiries, requests and feedback with warmth and professionalism. From arranging restaurant, gym, reciprocal club and event bookings to anticipating individual needs, you'll ensure every interaction reflects the luxury standards of The Townhouse
- Working at pace, you’ll be juggling many different communication channels and system interfaces at the same time, whether you’re answering and redirecting incoming calls, answering member’s WhatsApp messages and emails, or using our booking and member profiling software to make reservations and build member profiles
- Supporting our Membership Membership Experience teams with all administrative elements of the membership lifecycle, from onboarding through to renewals and resignations
- You'll be an internal champion for our member database, maintaining an overarching understanding of how it's used throughout the Townhouse. Taking ownership of the quality and accuracy of the database, you'll ensure member profiles, preferences, visit history and key interactions are consistently maintained to support personalised member experiences
- Providing administrative and operational support across the Membership and Membership Experience teams, contributing to projects, process improvements and the successful delivery of departmental objectives. You'll also prepare accurate reports, dashboards and administrative information to support the monitoring of membership activity, engagement and performance
- You'll oversee and coordinate member events, assisting with the planning, coordination and delivery of member events, ensuring every detail is organised to the highest standard
- Attending weekly BEO meetings, ensuring all member events are accurately communicated and operational departments are fully briefed
- Hosting member events alongside the Membership team, you'll ensure departments are fully briefed, event spaces are prepared, members are warmly welcomed and guests enjoy an exceptional experience throughout
- You'll have a fantastic knowledge of the facilities available for private events, including room capacities, suitable event types, entertainment options, food service timings, menu offerings, AV capabilities and special requests; you'll gather accurate requirements and pass comprehensive information to the Events team, ensuring a seamless handover for further discussion and planning
- Interacting with our members and guests alike, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their experience with us luxurious in every way. Putting the needs of our members first, you recognise that for them to receive an elevated experience, you’re focus on the finer detail is vital
- You have fantastic experience in hospitality, membership, customer service or a client-facing environment, and you understand the importance of building lasting relationships and creating memorable experiences. You naturally go above and beyond to exceed expectations and strengthen member engagement
- A passionate ambassador for The Townhouse, you actively promote our facilities, events and membership offering, continually identifying opportunities to enhance the member and guest experience while supporting membership growth and retention
- Your attitude and approach are always positive, professional and solution-focused; no matter how many times an issue has been presented to you, you consistently deliver a fresh perspective, demonstrating patience, empathy and a genuine desire to help
- Taking great pride in everything you do, you recognise that every interaction contributes to both the member journey and the wider team culture. You're highly dependable, take ownership of your responsibilities and consistently deliver to the highest standards
- Exceptionally organised and detail-oriented, you can confidently manage multiple priorities while maintaining accuracy and efficiency, understanding that it's often the finer details that transform a good experience into an exceptional one
- You maintain impeccable personal presentation and uphold the highest standards of professionalism at all times, creating a welcoming, polished and organised environment that reflects the premium standards of The Townhouse
- Confident communicating with a wide range of people, you're approachable, personable and discreet, with the ability to build rapport quickly and handle enquiries, requests and feedback with professionalism and care
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
- A generous ‘refer a friend’ scheme
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
- Pension scheme
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
- About gratuities service charge:
- Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
- It is estimated that in 2026, our full-time employees can expect to receive around £7,000 in addition to their annual salary
If you are our next Membership Coordinator, please forward your most recent CV to us today!
INDHP
