About Us
Randall Care & Support is an established provider of supported accommodation and residential services for adults with Mental Health and Learning Disabilities. We are seeking an organised, proactive and highly competent Administrator to support our management team in maintaining excellent standards of care, compliance, communication and operational efficiency across multiple services. This is not a general administration role. We are looking for someone with previous Health & Social Care experience who understands the fast-paced nature of care services and can confidently support managers, staff, clients and Directors.
Essential Requirements
Applicants must have:
- Previous experience working within the Health & Social Care sector (essential).
- Strong administrative experience within a care, support or healthcare setting.
- Experience coordinating GP appointments, hospital appointments, professional meetings and healthcare reviews.
- Experience maintaining accurate records and managing confidential information.
- Experience actioning meeting minutes, sharing professional summaries, tracking actions and ensuring agreed actions are followed through and completed.
- Experience supporting managers with supervision records, staff documentation and employment-related administration.
- Excellent written communication skills with the ability to draft professional letters and correspondence.
- Strong Microsoft Word and Excel skills.
- Good working knowledge of Google Docs, Google Sheets, shared drives and collaborative working systems.
- Good working knowledge of AI tools (such as ChatGPT, Copilot or similar) to assist with document drafting, formatting, meeting summaries and administrative efficiency.
- Experience creating and maintaining systems, trackers and databases to manage information across multiple services and up to 50 clients.
- Excellent organisational and time management skills.
- Ability to work independently, prioritise workloads and meet deadlines.
- A high level of accuracy and attention to detail.
Key Responsibilities
- Coordinating appointments, reviews and meetings with healthcare professionals, commissioners and external agencies.
- Producing professional meeting notes, summaries and action plans.
- Tracking actions arising from meetings and ensuring completion within agreed timescales.
- Maintaining client records, trackers and administrative systems.
- Supporting managers with supervision documentation, staff records and compliance administration.
- Drafting professional correspondence, reports, letters and service-related documentation.
- Assisting with the management of referrals, assessments and statutory documentation, including DoLS applications where required.
- Creating and maintaining spreadsheets, trackers and reporting tools.
- Supporting governance, quality assurance and service improvement activities.
- Organising electronic filing systems and ensuring records remain accurate and audit-ready.
- Using technology and AI tools to improve administrative efficiency and document quality.
- Ensuring all key targets for staff and client requirements are scheduled and met.
The Person We Are Looking For:
You are someone who:
- Thrives on organisation and attention to detail.
- Takes ownership of tasks and follows them through to completion.
- Is confident managing multiple priorities simultaneously.
- Can communicate professionally with staff, families, healthcare professionals and commissioners.
- Understands the importance of confidentiality, compliance and accurate record keeping.
- Enjoys creating systems and processes that improve efficiency.
- Is proactive, resourceful and solutions-focused.
- Lives locally to the Brent/NW2 area and can attend the office regularly.
Desirable
- Experience within Mental Health and/or Learning Disability services.
- Knowledge of CQC regulations and compliance requirements.
- Experience using electronic care planning systems.
- Experience supporting audits, inspections, and service improvement initiatives.
- Experience coordinating training records and workforce compliance.
How to Apply
Please apply with your CV and a short covering statement outlining:
- Your Health & Social Care administration experience.
- Examples of systems, trackers or processes you have managed.
- Your experience in producing meeting notes and managing action plans.
- Your experience using Microsoft Office, Google Workspace and AI tools.
Please note: Previous experience in Health & Social Care is essential.
Applications without this experience will not be considered.
Pay: £15.00-£18.00 per hour
Work Location: Hybrid remote in London NW2 7SS
