Job Overview
1st Choice Insulations is seeking a highly organised and customer-focused Scheduler/Administrator to join our growing team. This is an excellent opportunity for an experienced office professional who enjoys working in a fast-paced environment, coordinating appointments, and delivering outstanding customer service.
As the first point of contact for homeowners and tenants, you will play a key role in scheduling survey appointments, managing surveyor diaries, and ensuring our customers receive a professional and efficient service.
Key Responsibilities
- Receive and manage inbound customer calls, providing an excellent level of customer service.
- Coordinate and schedule survey appointments with homeowners and tenants.
- Optimise surveyors' daily diaries to maximise geographic efficiency and minimise travel time.
- Act as the first point of contact for customer enquiries and appointment confirmations.
- Maintain accurate records, databases, and customer information.
- Produce quotations and support general administrative functions.
- Utilise company CRM systems and internal software (full training provided).
- Work closely with internal teams to ensure surveys are scheduled efficiently and effectively.
Essential Requirements
- Previous experience in an office-based administration role.
- Strong customer service and telephone communication skills.
- Excellent organisational and diary management abilities.
- High level of accuracy and attention to detail.
- Good IT skills and confidence learning new systems.
- Proficiency in Microsoft Office applications, including: Word, Excel, Outlook, SharePoint and Teams.
- Ability to prioritise workload and manage multiple tasks effectively.
- Own transport is required due to the location of our office.
What We Offer
- Competitive salary of £28,500 per annum
- 25 days annual leave plus bank holidays
- Paid Christmas shutdown
- Company pension scheme
- On-site parking
- Full training on our in-house CRM system
No agencies please.
Pay: £28,500.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
