We are recruiting several NOC Engineers to join the operations team of a growing technology infrastructure organisation.
You'll be responsible for monitoring business-critical infrastructure, responding to alerts and incidents, carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams.
This is a hands-on operational role and would suit someone from a NOC, data centre, infrastructure support, managed services, hosting or technical operations background.
The role
You'll:
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Monitor network, server, compute, storage, power and environmental alerts
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Respond to incidents within agreed SLAs
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Troubleshoot and triage infrastructure issues
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Own and progress tickets through to resolution
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Escalate more complex incidents to engineering teams or third-party providers
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Coordinate site visits, maintenance and technical support
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Support outage management and root cause analysis
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Maintain accurate technical and incident documentation
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Carry out occasional hands-on data-centre tasks including basic cabling, racking and hardware checks
What we're looking for
You'll need previous experience within a NOC, infrastructure support, managed services or technical support environment, together with:
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Experience or exposure to data-centre infrastructure
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Good Linux administration knowledge
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Experience with an ITSM/ticketing system such as ServiceNow, Jira Service Management, Freshservice or similar
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An understanding of networks, servers, storage and hardware troubleshooting
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The ability to work independently as part of a 24x7 shift operation
Experience with monitoring platforms, cloud/hosting environments, scripting using Bash or Python, ITIL, HPC or GPU infrastructure would be advantageous.
You must hold a full UK driving licence, live within reasonable travelling distance of Bristol, and be capable of obtaining UK Security Clearance in the future.
This is an opportunity to join a growing infrastructure operation where you'll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.
Salary: TBC
