JOB ADVERT
Job title: Senior Support Worker
Job reference number: 101246
Interview date: TBC
Closing date: 30th June 2026
We have an incredible new opportunity for a Senior Support Worker to join Landau. This role offers more than a wage – it’s about the deep reward of guiding young people who’ve faced challenging starts in life toward brighter futures. As a Senior Support Worker, you will provide high quality, person centred support to adults with learning disabilities in centre and within the community, promoting independence, wellbeing, and inclusion.
The Senior Support Worker leads and supports staff in delivering meaningful activities, safeguarding individuals, and ensuring care plans are followed effectively. The role contributes to a safe, empowering environment where individuals can develop skills, build confidence, and engage fully in daily opportunities.
At Landau, we’re passionate about changing lives and creating futures. As a leading supported employment and training charity, we’re changing over 800 lives each year across the West Midlands, including Telford and Wrekin, by providing pathways to employment, access to education, and support for personal growth and independence. Joining our team means joining a community that values making a real difference—empowering individuals to overcome challenges and realise their potential. We are a diverse, forward-thinking organisation, dedicated to delivering high-quality, sustainable services that truly change lives and open doors to new beginnings
We are committed to supporting our workforce as much as our mission. At Landau, you’ll receive the Real Living Wage, access to a private healthcare scheme, roadside assistance, and support through our Disability Confident Employer status. We’re proud to be a Gold Award holder for our support of veterans, creating an inclusive environment where all backgrounds and abilities are valued. If you’re driven to be part of a diverse, forward-thinking organisation that’s dedicated to delivering high-quality, sustainable services that truly change lives, we’d love to have you join us.
If this sounds like the perfect opportunity for you, please apply with your CV. If you are shortlisted, we will send you an application form to complete
Key responsibilities will include:
- Oversee and provide day-to-day support for individuals with learning disabilities in line with their individual care and support plans.
- Collaborate with the coordinator to identify any additional support and intervention activities required, tailoring activities and materials, to enable learners to succeed and achieve
- Support safe participation in centre-based and community-based learning activities.
- Work with individuals who require targeted support to complete all tasks and activities, supporting learners to develop their knowledge, skills and experience and grow in confidence and independence
- Identifying barriers to learning and devise and develop a range of appropriate strategies to assist learners in resolving issues or tackling concerns
- Attend scheduled events outside of normal working hours to support Landau in the recognition of learners progress and the promotion of our services.
- Promote good behaviour management, applying policies and procedures in a fair and consistent manner, and take appropriate action in a timely and sensitive manner, completing records or reports accurately where required
- Mentor and coach Support Workers, modelling best practice and professional conduct.
- Support the coordinator in the organisation of daily rotas and activity schedules to ensure appropriate staffing and smooth service delivery.
- Assist with induction and training of new staff as required
- Maintain accurate and up-to-date records, including daily notes, incident reports, and support plans.
- Being aware of confidential issues linked to learner/home and personal situations and to adhere to Safeguarding and Confidentiality Policies and Procedures
- Ensure that the coordinator is kept fully informed of learner progress, and support liaison with learners, parents and relevant stakeholders, agencies etc as appropriate, reporting where required
- Support learners on a 121 basis where required adhering to their personal care plans and risk assessments
- Report any concerns regarding wellbeing, safeguarding, or health promptly to the Coordinator or Manager and follow company policies
- Act as the senior point of contact during shifts, providing guidance, supervision, and support to staff.
- Act as the key worker for identified learners, championing their engagement, attendance, progress and achievement
- Monitor and support the health, wellbeing and welfare of learners under your supervision, including in respect of safeguarding and any adherence to specified routines or requirement,
- Provide flexible support to the wider business as reasonably required, fulfilling occasional alternative duties as requested, so that expertise is deployed to meet business priorities at a level consistent with those outlined in this job description
OTHER
To contribute actively to team and departmental meetings as required
To promote the charity in a positive and professional manner, acting as an ambassador for the charity
To provide management information, professional intelligence and other support to organisational staff and the Charity CEO as required
Person specification
Job title: Senior Support Worker (E = Essential D = Desirable)
SKILLS AND CORE COMPETENCIES
Technical competency (qualifications and training)
- Qualification in supporting learners with additional needs in the care sector Care certificate/NVQ care etc E
Experience
- Experience of supporting adults with learning difficulties - E
- Experience working with learners who have issues with anxiety, confidence or who are overcoming disadvantages - D
- Experiencing of meeting the requirements of learners with robust Care Plans – E
- Experience planning preparing or adapting resources to meet learner need - E
- Safeguarding and/or First Aid training or willingness to train- D
Skills and Attributes
- Creative and innovative, able to devise practical approaches that will interest and motivate learners – E
- Good IT skills and ability to undertake essential administrative or reporting tasks – E
Personal qualities, communicating and relating to others
- Strong commitment to supporting all learners - E
- Excellent organisational skills, time-keeping and reliability – E
- Able to build trust and rapport with both learners post 16 and adult learners - E
- Resilience, positivity and team working – E
- Ability to plan, risk assess and supervise off-site activity, such as visits or work experience placements - E
Safeguarding
- Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
- This post requires a Disclosure & Barring Service (DBS) disclosure at an Enhanced level (E)
Other
- Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)
- Ability to travel between Landau sites or on Landau business (E)
Hours: 36.5 hours per week
Salary: £25,956 - £28,000 per annum
This is an all year position
Location: Telford
We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply.
As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply.
As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.
Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.
As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.
If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references.
It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.
Pay: £25,956.00-£28,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
Work Location: In person
