Service Scheduler #INDP
Hours: Monday – Friday 9-5 – (10-6 on a rota basis once training provided)
Job Type: Full-time
About the Role
We are looking for an organised and proactive Service Scheduler to join our busy operations team.
In this role, you will be responsible for scheduling and coordinating field-based service engineers across your designated geographical region. You’ll manage daily and future appointments, balance engineer workloads, plan efficient routes and ensure customer work is completed within agreed service levels.
This is a fast-paced role where attention to detail, communication and the ability to prioritise are essential.
Key Responsibilities
- Manage engineers’ diaries, booking and rearranging appointments while maintaining an accurate order book.
- Schedule daily and future appointments based on engineer skills, location, workload and job priorities.
- Plan engineer routes to maximise productivity and support first-time fixes.
- Manage regional work in progress (WIP), following up faults, parts, servicing, held and quotation-required jobs.
- Plan preventative maintenance to help keep customers compliant and equipment operating safely.
- Monitor performance against targets, including jobs attended, jobs per man, SLA adherence and engineer productivity.
- Record and monitor engineer downtime and discuss performance with the Regional Operations Manager.
- Identify and escalate issues such as performance concerns, skill gaps and potential delays.
- Raise purchase orders for subcontractors and suppliers.
- Build strong working relationships with engineers, subcontractors, suppliers and internal teams.
- Maintain accurate and consistent records across company systems and databases.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Confident prioritising and reprioritising work according to customer SLA requirements.
- Comfortable reviewing job and call histories and quickly identifying relevant information.
- An excellent communicator, both verbally and in writing.
- Methodical and able to manage competing priorities effectively.
- Calm under pressure and confident working with backlogs and deadlines.
- A strong team player who can also work independently.
- Customer-focused with excellent interpersonal skills.
- A strong problem solver who looks for preventative solutions.
- Proactive, motivated and comfortable working in a target-driven environment.
- Competent with Microsoft Office, particularly Excel.
- Flexible and adaptable in your approach to working hours and changing priorities.
Experience & Qualifications
Essential
- GCSE level education or equivalent, including Maths and English at grades A–C or equivalent.
Desirable
- Experience working with field-based engineers.
- Experience within the healthcare or medical equipment sector.
- Knowledge of patient lifting, moving, handling or bathing equipment.
- Experience working in a target-driven or operational environment.
What We Offer
- Competitive salary, paid monthly.
- Ongoing training and development opportunities.
- 25 days’ holiday plus bank holidays.
- Pension scheme with matched contribution and salary sacrifice options.
- Health plan with support towards dental, optical, physiotherapy and chiropody costs.
- Life Assurance.
- Employee benefits and rewards scheme, including discounts on shopping, hotels and days out.
Pay: £13.00 per hour
Work Location: In person
