Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a dynamic environment and enjoy helping others, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming attitude.
- Handle check-ins and check-outs efficiently, ensuring all guest information is accurately recorded.
- Respond to guest inquiries and provide assistance with reservations, services, and local attractions.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Maintain an organised reception area, ensuring it is tidy and presentable at all times.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist in resolving any guest complaints or issues promptly and effectively.
- Process payments and maintain accurate financial records as required.
Skills
- Previous experience in a hotel or hospitality environment is preferred.
- Multilingual or bilingual abilities are highly advantageous for effective communication with diverse guests.
- Strong guest services skills, demonstrating a commitment to providing excellent customer care.
- Proficient in phone etiquette, ensuring clear and polite communication at all times.
- Ability to work well under pressure while maintaining attention to detail.
- Excellent organisational skills to manage multiple tasks efficiently.
- A friendly demeanour with the ability to build rapport with guests quickly.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
