Highlights
Location: Icon Cancer Centre London (Wimbeldon)
Contract Type: Permanent
Hours: Full Time (Mon-Fri, 37.5 hrs per week)
About us
Based in Wimbledon, South-West London, Cancer Centre London (CCL) is at the forefront of innovative Cancer Care. We pride ourselves on delivering exceptional quality of care provided by highly experienced staff.
CCL are part of the Icon Group. Icon Group's mission is to deliver the best care possible, to as many people as possible, as close to home as possible. CCL is the first UK venture, working closely with Nuffield Health, to enhance cancer care and expand patient access in the UK. It is an exciting time to join our team.
Our team comprises many of the UK's most experienced cancer consultant doctors who are leading experts in their field, alongside a dedicated and talented multi-disciplinary team. The Team are here to support our patients through their personal cancer journey, providing a tailored care plan that looks after both their physical and emotional wellbeing.
The Role
The role is responsible for supporting the smooth and efficient running of reception and administrative services, ensuring patients and visitors receive a warm, professional and compassionate welcome. This includes managing patient check-in and check-out, answering and directing calls, scheduling and confirming appointments, coordinating clinic slots with consultants, nursing and diagnostic teams, and ensuring clinic lists, medical notes and patient records are accurate and up to date. The role will also support transcription, consultant audit requirements and maintain consultant practising privileges files.
The postholder will provide guidance, training and support to administrative colleagues, helping to promote consistent, high-quality service and a culture of accountability, collaboration and respect. They will respond to and resolve escalated patient or staff issues professionally, identify and report trends or areas for improvement to senior management, and assist with the teaching of administrative processes. Flexibility is required to provide cover during periods of annual leave, sickness and other operational requirements, while ensuring the reception environment remains calm, organised and patient-focused.
Full job description can be found here: Senior Patient Admin JD V2.docx
We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact [email protected] and we will be happy to support you through the process.
Updates relating to your application will be sent to your registered email address. If you have not received these communications, please check your junk or spam folder.
Benefits
-
Annual Salary: Competitive, Dependent on Experience
-
Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years' service)
-
Pension: You will be auto-enrolled from day 1 at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will also contribute 6%.
-
Life Assurance 3 x Annual Salary
-
Access to an Employee Assistance Programme and wellbeing services
Company Introduction
Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.
The Group is built on a strong but simple mission to deliver the best care possible, to as many people as possible, as close to home as possible.
We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy, chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally.
Icon Group was established in 2015 and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health and its first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, we announced our strategic partnership with Evidia in Germany.
With our operations expanding across the globe, this role offers a valuable opportunity to join the team and make an impact.
At the heart of Icon, there is a clear set of values that guide how work, make decision and support one another every day. We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best. When you join our team, youll be a part of a culture that not only talks about its values, but brings them to life in a meaningful way.
To learn more about us, please visit: Cancer care careers UK | Join a growing team at Icon Cancer Centre UK
