Join Our Team
Kingsfold Medical Centre is seeking an experienced and enthusiastic Care Navigator / Medical Receptionist to join our friendly and dedicated team. This is a patient-facing role that is central to ensuring patients receive the right care from the right healthcare professional at the right time.
We are looking for a compassionate, organised, and confident individual who thrives in a busy environment and is committed to delivering excellent patient care and customer service.
Key ResponsibilitiesPatient Care & Navigation
- Receive, assist, and direct patients to the most appropriate healthcare professional or service.
- Provide a welcoming, courteous, and professional service to patients and visitors.
- Manage patient enquiries both in person and over the telephone.
- Book, amend, and cancel appointments efficiently.
- Support patients requiring urgent consultations, using sound judgement to ensure they are managed appropriately.
Administrative Duties
- Process new patient registrations and temporary resident requests.
- Enter and maintain accurate patient information on the clinical system.
- Handle repeat and acute prescription requests in accordance with practice procedures.
- Record home visit requests accurately and refer urgent matters to the Duty Doctor.
- Take and relay messages promptly and accurately.
Reception & Practice Support
- Ensure the reception area operates effectively and efficiently at all times.
- Explain practice procedures and services to patients.
- Manage payments for private services and issue receipts where required.
- Support the wider practice team with general administrative tasks.
Premises Responsibilities
- Open and prepare the premises at the start of the day when required.
- Secure the building and activate alarms when closing the practice.
- Assist with additional duties as requested by the Partners and Practice Manager.
Job Type: Permanent
Pay: £13.00 per hour
Benefits:
Work Location: In person
