Hello. Welcome to Wanstor!
At Wanstor, we help ambitious organisations work smarter and stay secure through technology. Founded in 2002, we are an award‑winning Managed IT Service Provider with a team of over 200 people supporting customers across the UK.
Across managed IT, Cloud, Modern Workplace, AI, Networking, and Security, we help organisations stay resilient and ready for what’s next. If you are passionate about technology and want to grow your career in a forward‑thinking, people‑focused business, Wanstor is a great place to be.
We’re looking for a Director of Operations to play a pivotal role in shaping and leading the operational engine of our managed services business.
This is a high-impact role with end-to-end accountability for operational performance, owning the full lifecycle of service delivery from project implementation through to live managed services. You'll be the driving force behind stabilising, standardising, and scaling our operations to support an AI-enabled growth model — not just optimising what exists, but owning the continuous evolution and transformation of how we operate.
You'll be joining a business at an exciting point in its journey, working closely with the COO and wider leadership team to deliver real, lasting outcomes for our customers and our people.
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Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support
- Own service quality, SLA performance, and customer satisfaction across all operational functions
- Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking and AI-led operating models
- Provide executive oversight of the PMO and project delivery, ensuring alignment with business strategy and customer priorities
- Own operational budgets, resource planning, utilisation, and margin performance
- Serve as the senior escalation point for complex operational and service-critical challenges
- Lead the continuous improvement agenda, embedding measurable, sustainable change across the business
- Champion the use of AI and automation to evolve how the team works, not just incrementally improve it
- Senior leadership experience in a managed services or IT consultancy environment
- A track record of redesigning service or operating models in a meaningful way — driven by automation-first thinking, cost-to-serve focus, and standardisation at scale
- Deep understanding of technical project lifecycles and transition to managed services
- Experience managing operational budgets and driving commercial performance
- Strong stakeholder management skills with experience influencing at C-suite level
- Demonstrated ability to lead, motivate, and scale high-performing teams
- Financially literate with a focus on profitability, resource forecasting, and contract alignment
- A genuine understanding of how AI and process automation can transform operational performance — and the experience to back it up
Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.
We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.
We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.
As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward.
We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.
We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.
Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.
For those who drive forward and make good on every promise, we’re here.
We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be.
We keep it real, clear, and helpful, guiding you every step of the way
