Job Ref: DOM1501
Branch: Hampton by Hilton, London City
Location: Hampton by Hilton, London City , London (East)
Salary/Benefits: Competitive Salary + Company Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/07/2026
Closing date: 07/09/2026
Hampton by Hilton London City is part of the award-winning portfolio of hotels owned by Dominus and managed by Dominus Hospitality. Opened in 2023, the hotel combines Hampton's signature friendly service with modern comfort in one of London's most vibrant neighbourhoods.
Ideally located between Shoreditch and the City, just moments from Old Spitalfields Market, the hotel is perfectly positioned for both business and leisure travellers, offering easy access to London's financial district and some of the capital's most iconic attractions.
The hotel features 278 contemporary guest rooms, Hampton's signature complimentary hot breakfast buffet, a 24-hour fitness centre and thoughtfully designed spaces that provide guests with everything they need for a comfortable and connected stay.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
Key Responsibilities
- Oversee the full night operation of the hotel, ensuring guest safety, security, and exceptional service standards.
- Act as the senior leader on duty, handling any overnight issues or emergencies.
- Lead, support, and coach the Night Team, ensuring clear communication and smooth operations throughout the night.
- Handle all guest enquiries, complaints, and VIP arrivals with confidence and professionalism.
- Ensure accurate and timely completion of Night Audit processes and daily reporting.
- Maintain strong knowledge of hotel services, room availability, and pricing to maximise overnight revenue opportunities.
- Conduct regular night walks, Health Safety checks, and uphold all emergency and security procedures.
- Support cross-departmental needs, including coordination with Housekeeping, Engineering, and Food Beverage as required.
- Drive quality scores, guest satisfaction, and brand standards through consistent leadership and operational excellence.
Key Skills
- Strong leadership and communication skills with a calm, reassuring presence.
- Excellent problem-solving abilities and confident decision-making under pressure.
- Solid understanding of Health Safety, security, and emergency procedures.
- A genuine passion for delivering exceptional guest experiences.
- Ability to multitask, stay organised, and maintain clear focus overnight.
- Proficient with PMS systems (PEP/ONQ experience desirable).
About You
- Proven experience in a similar role and strong leadership skills with experience of developing and leading a team.
- Highly reliable, detail-oriented, and comfortable taking ownership of the hotel overnight.
- Flexible and adaptable, with the ability to stay calm under pressure.
- Strong communication and organisational skills, great at managing one’s own time and the time of the team.
- Warm, approachable, and professional, with a natural ability to reassure guests and colleagues.
- Proud to represent the hotel and committed to the highest standards of service.
If you would like to join a people focused team, please do get in touch! We look forward to hearing from you.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in summer 2023 through a partnership with Dominvs Group and under the management of Madison Cairn. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property is opening with 129 guestrooms in Summer 2023, building to 278 guestrooms in 2024.
