Join our friendly team at Guildowns Group Practice!
Guildowns Group Practice, a forward-thinking, university-linked NHS GP Practice, is proud to serve over 24,000 patients across four sites in Guildford. Our aim is to provide a high standard of healthcare to patients with courtesy, friendliness and efficiency.
Our reception team is the heart of the practice, and you will play a key role in supporting our patients every day, making a real difference through the delivery of high-quality service and ensuring every patient feels listened to, respected, and supported.
Why work with us? In addition to a welcoming, rewarding, and supportive work environment, we offer:
- 5 weeks of annual leave, plus bank holidays
- An employee wellness programme
- Access to store discounts and social events
- Free parking across all of our Guildford sites
- No weekend or bank holiday work
Hours - Monday to Friday, full time, 37.5 hours per week, with rotating shifts of either 8:00 AM – 4:00 PM or 10:30 AM – 6:30 PM.
Career Progression - After a year of service, you’ll have the opportunity to progress to a Senior Patient Services Administrator role, with additional responsibilities and a salary review.
Your Role - As a member of our Patient Services Team, you’ll be responsible for:
- Managing patient queries, booking, amending, and cancelling appointments.
- Greeting patients and visitors with a warm and professional attitude.
- Supporting the clinical and management teams with general administrative tasks such as scanning, electronic filing, making outbound calls to patients and completing target driven admin work.
- Opening up and closing the surgery where instructed.
- Undertaking processing of all tasks allocated to the Patient Services Team.
About the Opportunity - This vacancy has arisen as a result of an internal promotion within the team, reflecting our commitment to supporting progression for our staff.
What We're Looking For - We’re seeking an Administrator who is passionate about delivering excellent service. You’ll need:
- Previous experience in a busy office or customer-facing environment
- Outstanding written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Proficiency with Microsoft Office and the ability to multitask in a fast-paced setting
- Flexibility to work across our four Guildford locations
- GCSEs (or equivalent) in Maths and English
Our Commitment
We are committed to equality, diversity, and inclusion, and welcome applications from candidates of all backgrounds. We are proud to be an NHS employer and a practice that supports both patient care and staff wellbeing.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Pay: £12.80 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Store discount
Ability to commute/relocate:
- Guildford GU2 4YP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
