Overview
Responsible for leading the operational planning and delivery of owned Shows and third-party events across the Bath & West Showground. Acting as the operational lead following the successful sale of an event, the Event Delivery Manager manages the client journey from contract handover through to event completion, ensuring exceptional customer service and consistent operational standards. The role leads the Event Delivery Team and is responsible for coordinating operational planning, chairing Function Sheet Meetings, managing client relationships, committee expectations, ensuring compliance, and delivering events safely and successfully. As deputy to the Head of Events, the Event Delivery Manager provides day-to-day leadership across the department and supports the continuous improvement of event delivery processes.
Team Leadership
- Line manage, support and mentor event coordination and delivery team
- Allocate workload across the team
- Support recruitment, induction and training
- Deputise for the Head of Events
Event Delivery Leadership
- Lead the operational planning and delivery of owned Shows and third-party events
- Assume responsibility for operational delivery, following handover from Sales Team
- Act as the principal coordination and operations contact for clients
- Build strong relationships with organisers to understand event objectives and requirements
- Ensure consistent standards of customer service throughout the planning process
Operational Planning
- Produce, maintain and approve Function Sheets, and operational documentation
- Chair Function Sheet Meetings and ensure all departments and contractors understand requirements
- Coordinate with internal departments, external suppliers and contractors to ensure successful delivery
Compliance and Risk
- Oversee collection and review of relevant client and contractor documentation
- Ensure all compliance documentation is complete before events
- Identify operational risks and implement appropriate controls
- Liaise with internal and external compliance teams where required
Event Delivery
- Lead the operational delivery of allocated events
- Deliver smaller and medium-sized events independently
- Support major Society events including Royal Bath & West Show, Dairy Show, and Food & Drink Festival
- Act as Duty Event Manager when required
- Resolve client and operational issues
- Conduct post-event debriefs
Continuous Improvement
- Develop and improve event planning procedures
- Review customer feedback with Sales Team, implementing improvements as required
- Introduce efficiencies across event delivery
- Support departmental projects and business improvements
- Contribute to strategic planning alongside the Head of Events
Essential
- Significant experience in venue, conference, hospitality or event environments
- Experience leading, mentoring and developing teams
- Proven ability to coordinate multiple events and competing priorities simultaneously
- Excellent client relationship and stakeholder engagement skills
- Confident chairing planning meetings and coordinating cross-functional teams
- Sound knowledge of event health & safety legislation and compliance requirements
- Strong commercial awareness, with the ability to identify opportunities to increase revenue and improve operational efficiency
- Excellent organisational, communication and problem-solving skills
- Resilient, adaptable and able to make sound decisions under pressure
- Full UK Driving Licence
Desirable
- Experience managing exhibitions, festivals or agricultural events
- Experience using Events500 or similar venue management software
- IOSH or NEBOSH qualification
- Event Management qualification
This role offers an engaging environment where organisational talent and hospitality expertise are valued highly. The successful candidate will play a key role in delivering outstanding events that leave lasting impressions on guests while supporting organisational growth through excellent service delivery.
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Work Location: In person
