*NEW RATES OF PAY*
M8 Recovery Ltd looking for a reliable and calm Night Shift Breakdown Recovery Controller to support our out-of-hours operations team. You will be the first point of contact for stranded motorists and will coordinate recovery support throughout the night.
Due to continued growth, and a new purpose-built control room we are offering positions in our Control Team, with the potential to progress within business.
M8 Recovery Ltd offer nationwide vehicle assistance. With a fleet consisting of recovery vehicles, commercial service vans and specialist vehicles, we aim to fix vehicles roadside or recover our customers vehicles to a destination of their choice.
You will be the first point of call for major motoring organisations, the motor trade, and the public for vehicles that have crashed or broken down at the roadside. As a controller, you must have the ability to multi-task alongside a confident and friendly telephone manner. Controllers dispatch the most appropriate recovery vehicle and personnel to the scene and act as a liaison between the Recovery Driver / Technician and the motoring organisation. Often there are multiple events happening simultaneously and so performing well under pressure is a must.
Key Responsibilities:
- Take and log breakdown calls during night shifts
- Dispatch recovery vehicles efficiently
- Monitor ongoing jobs and provide customer updates
- Communicate with drivers and emergency contacts
- Keep accurate records of all activity
Requirements:
- Experience in call handling, dispatch, or similar role preferred
- Strong communication and decision-making skills
- Ability to stay calm and focused during night work
- Good IT skills and attention to detail
- Must be willing to work nights and weekends
What We Offer:
- Full training provided
- Supportive team environment
Job Types: Full-time, Permanent
Schedule: 12 Hour Shift - 4 on/ 4 Off Rota
Job Type: Full-time
Work Location: One location
Job Types: Full-time, Permanent
Work Location: One location
Job Types: Full-time, Permanent
Work Location: In person
