Job Title: Sales Order Processor
Department/Location: Sales
Reports to: Sales Team Leader
Staff Responsibilities: N/A
Hours of work: 08:00 – 17:00 Monday to Thursday, 08:00 – 16:00 Friday
Salary: £26,500 per annum.
Summary of position: Working closely with the Sales team to support all aspects of the Sales function including but not limited to processing orders accurately and in a timely manner, providing accurate information to customers and TPP departments, providing quotes to potential customers.
Primary Responsibilities
- Enter Sales orders, proformas and quotes onto Sage 200
- Function as a second check for orders processed by colleagues
- Confirm order acknowledgement
- Assist with arranging booking times for collections
- Monitor order progression from initial order through to delivery
- Consult with customers via email and telephone regarding orders and delivery dates
- Organise customer payments
- Answer telephone calls promptly and professionally, taking messages and answering queries where appropriate
- Provide admin support to Sales personnel and produce necessary documentation
- Adhere to all TPP Policies and Procedures
Qualifications and Training
· Numeracy and literacy and IT minimum level 2
Experience
· Accurate data entry
Competencies
Delivers Results
· Understands the factors that influence what we do
· Improves Service delivery
· Works in partnership with others inside and outside the organisation
· Is customer focused
Manages Self
· Communicates effectively
· Problem solves and makes decisions
· Is self -aware
· Personally effective
· Remains calm under pressure
· Pays attention to detail
Teamwork
· Has strong working relationships with colleagues
· Supports new employees
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes
Job Type: Full-time
Pay: £26,500.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
