Job Summary
We are seeking an experienced and dynamic Team Leader to oversee daily operations within our organisation. The ideal candidate will possess strong management and leadership skills, with the ability to motivate and guide a diverse team. This role involves supervising staff, ensuring excellent customer service, and maintaining organisational efficiency. A multilingual or bilingual skill set is highly desirable to facilitate effective communication across our varied client base and team members. The successful applicant will play a pivotal role in driving team performance and achieving business objectives.
Responsibilities
- Lead, motivate, and supervise team members to ensure high levels of performance and engagement.
- Organise daily tasks, delegate responsibilities, and monitor progress to meet operational targets.
- Foster a positive work environment through effective communication, coaching, and conflict resolution.
- Oversee merchandising activities to optimise product presentation and maximise sales opportunities.
- Manage administrative duties including scheduling, reporting, and maintaining accurate records.
- Ensure adherence to company policies, health and safety regulations, and organisational standards.
- Provide training and mentorship to new staff members, supporting their professional development.
- Maintain excellent phone etiquette when liaising with clients or internal departments.
- Collaborate with management on sales strategies, promotional activities, and customer service improvements.
Requirements
- Proven management or supervisory experience within retail or sales environments.
- Strong leadership skills with the ability to manage teams effectively across diverse roles.
- Excellent communication skills in both written and verbal formats; multilingual or bilingual abilities are advantageous.
- Demonstrated organisational skills with the capacity to prioritise tasks efficiently.
- Experience in merchandising, sales management, or retail management is preferred.
- Strong time management skills with the ability to handle multiple responsibilities simultaneously.
- Administrative experience including record keeping, reporting, and utilisation of organisational tools.
- Professional phone etiquette coupled with excellent interpersonal skills.
- Organised approach with attention to detail in all aspects of work. This position offers an exciting opportunity for a motivated leader eager to contribute to a thriving organisation while developing their managerial expertise in a supportive environment.
Benefits:
- Company pension
- Employee discount
Work Location: In person
