Housing Officer Job Description
Job Title: Housing Officer
Accountable to: Housing Co-ordinator, Service Manager
Job Purpose
The Housing Officer is responsible for the day-to-day management and upkeep of supported accommodation, ensuring properties are safe, well-maintained, and provide a clean and welcoming environment for residents. The post holder will support residents throughout their tenancy, from move-in to move-out, while promoting health and safety, maintaining accommodation standards, and working closely with colleagues to ensure residents receive appropriate support.
Key Responsibilities
* Conduct weekly health and safety inspections of all properties, identifying and reporting hazards and ensuring compliance with health and safety procedures.
* Manage resident move-ins, ensuring all required paperwork is completed accurately and residents understand their licence agreement, house rules, and expectations.
* Manage resident move-outs, including end-of-tenancy procedures and supporting the eviction process where required, in accordance with organisational policies.
* Prepare and clean vacant rooms to ensure they are ready for new residents.
* Maintain high standards of cleanliness throughout communal areas and undertake cleaning duties where necessary.
* Report maintenance issues promptly to the Housing Coordinator and monitor outstanding repairs where appropriate.
* Liaise with the office and Housing Coordinator regarding room availability, occupancy, and the status of vacant properties.
* Ensure all properties are maintained to an acceptable standard, carrying out basic practical tasks such as assembling furniture, removing rubbish, and preparing accommodation for occupancy.
* Build positive and professional relationships with residents, promoting a safe, respectful, and supportive living environment.
* Observe residents' wellbeing and report any safeguarding concerns, welfare issues, or significant changes in behaviour to Support Workers or Management without delay.
* Work collaboratively with colleagues to ensure effective communication and continuity of service.
* Maintain accurate records relating to property inspections, resident occupancy and maintenance issues.
* Comply with all organisational policies, including health and safety, safeguarding, confidentiality, and data protection requirements.
Person Specification
Essential Skills and Experience
* Experience working in housing, supported accommodation, property management, or a similar environment.
* Good organisational and time management skills.
* Ability to work independently and prioritise workload effectively.
* Good communication and interpersonal skills.
* Practical maintenance awareness and willingness to undertake basic property-related tasks.
* Understanding of safeguarding responsibilities and the ability to recognise and report concerns appropriately.
* Ability to maintain accurate records and complete required documentation.
* Commitment to maintaining high standards of health, safety, and cleanliness.
Desirable
* Experience working with vulnerable adults or within supported housing services.
* Knowledge of tenancy management and housing procedures.
* Basic DIY or property maintenance skills.
* Full UK driving licence, business insurance and access to own vehicle
General Responsibilities
* Promote equality, diversity, and inclusion in all aspects of the role.
* Maintain confidentiality and comply with GDPR requirements.
* Attend training, supervision, and team meetings as required.
* Undertake any other reasonable duties commensurate with the responsibilities of the post.
This job description is intended as a guide to the duties and responsibilities of the role and may be amended to meet the changing needs of the organisation.
Pay: £14.00 per hour
Benefits:
- Casual dress
- Company pension
Work Location: In person
