Job Summary
We are looking for an experienced and enthusiastic Duty Manager to join the team at Colliery Smokehouse. This role is ideal for someone who thrives in a busy restaurant environment and is passionate about delivering excellent customer service while leading and supporting a strong front-of-house team.
As Duty Manager, you will be responsible for overseeing the smooth day-to-day operation of the restaurant during service, ensuring high standards are maintained across customer experience, staff performance, and venue presentation.
Key Responsibilities
- Manage daily restaurant operations during assigned shifts
- Lead and supervise front-of-house and bar staff
- Deliver and maintain exceptional customer service standards
- Handle customer enquiries, complaints, and service recovery professionally
- Support the team during busy service periods, including floor and bar operations
- Coordinate bookings, seating, and customer flow
- Assist with opening and closing procedures
- Ensure health & safety, hygiene, and licensing regulations are followed
- Train, motivate, and support team members
- Monitor staff performance and maintain a positive working environment
- Work closely with kitchen and management teams to ensure efficient service
- Assist with stock management and operational organisation when required
Requirements
- Previous experience in a supervisory or management role within hospitality
- Strong leadership and communication skills
- Ability to work effectively under pressure in a fast-paced environment
- Excellent customer service and problem-solving abilities
- Experience with bar service and cocktails preferred
- Reliable, organised, and proactive approach to work
- Must be available to work evenings and weekends
Preferred Qualities
- Friendly and professional attitude
- Strong team leadership skills
- Passion for hospitality and guest experience
- Ability to multitask and remain calm under pressure
- Flexible and dependable
This role is perfect for someone passionate about hospitality who enjoys leading teams and delivering memorable experiences for guests. We welcome applications from individuals with relevant culinary or supervisory backgrounds eager to contribute their expertise in a vibrant environment.
Benefits:
- Employee discount
- On-site parking
Experience:
- Hospitality: 3 years (preferred)
Work Location: In person
Pay: £12.71-£14.00 per hour
Benefits:
- Employee discount
- On-site parking
Experience:
- Hospitality: 3 years (required)
Work Location: In person
