Twenty Fifth Avenue Housing is a growing housing provider dedicated to delivering safe, high-quality accommodation and person-centred support to vulnerable adults. We are looking for a compassionate and motivated Support Officer to join our Birmingham team and provide practical and emotional support to tenants across our housing portfolio.
This is a rewarding opportunity for someone who is passionate about empowering individuals, promoting independence and helping people sustain their tenancies while improving their overall wellbeing.
About the Role
As a Support Officer, you will work closely with tenants to provide tailored support that enables them to maintain their accommodation and achieve positive outcomes. You will carry out needs assessments, develop support plans, coordinate referrals to external agencies and work collaboratively with colleagues to deliver high-quality housing support services.
The role involves working across our Birmingham operations, supporting individuals from a range of backgrounds while ensuring safeguarding responsibilities are always upheld.
Key Responsibilities
- Provide person-centred support to tenants, helping them maintain and sustain their tenancies.
- Carry out needs and risk assessments and develop tailored support plans.
- Signpost and refer tenants to appropriate health, wellbeing, employment and community services.
- Maintain accurate case notes, support plans and records in line with organisational requirements.
- Identify safeguarding concerns and follow organisational safeguarding procedures.
- Work closely with Housing Officers, Referral Officers and external agencies to deliver coordinated support.
- Encourage tenants to develop independent living skills and achieve their personal goals.
About You
We're looking for someone who is caring, organised and committed to supporting vulnerable people to achieve positive outcomes.
Essential
- NVQ Level 3 in Health & Social Care (or an equivalent qualification).
- Experience supporting vulnerable adults within supported housing, homelessness, health or social care services.
- Knowledge of safeguarding principles and best practice.
- Excellent communication, interpersonal and record-keeping skills.
- Ability to work professionally while maintaining appropriate boundaries.
Desirable
- Full UK driving licence.
- Experience supporting tenancy sustainment or homelessness prevention.
- Knowledge of local support services and referral pathways across Birmingham.
What We Offer
- Competitive salary of £26,000 - £32,000 per annum
- 25 days annual leave plus bank holidays
- Company pension scheme
- Ongoing training and professional development opportunities
- A supportive and collaborative working environment
- The opportunity to make a meaningful difference to people's lives every day
Why Join Twenty Fifth Avenue Housing?
At Twenty Fifth Avenue Housing, we believe everyone deserves the opportunity to live safely, independently and with dignity. Our team is committed to supporting people to overcome challenges, build confidence and achieve lasting positive outcomes. If you are passionate about helping others and want to be part of an organisation that values compassion, integrity and teamwork, we'd love to hear from you.
Equality, Diversity & Inclusion
Twenty Fifth Avenue Housing is committed to fostering an inclusive workplace where everyone is treated with fairness, dignity and respect. We welcome applications from candidates of all backgrounds and are committed to promoting equality of opportunity.
Safeguarding
This role is subject to a satisfactory DBS check. Twenty Fifth Avenue Housing is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees to share this commitment.
Pay: £26,000.00-£32,000.00 per year
Work Location: In person
