Job Purpose
To provide outstanding front-of-house reception, administrative, data management and communication support within a busy primary school office. The postholder will be one of the main points of contact for families and visitors and will play a key role in presenting a welcoming, professional and efficient service.
Key Responsibilities
Reception and Customer Service
- Act as first point of contact for parents, visitors and external agencies.
- Deliver an excellent customer experience at all times.
- Manage the main reception area.
- Answer and direct telephone calls and emails.
- Manage visitor sign-in procedures in line with safeguarding requirements.
- Receive and distribute post and deliveries.
Data Management
- Maintain accurate pupil records within the school's MIS.
- Support school census and statutory returns.
- Ensure data accuracy and integrity.
Communications
- Draft newsletters, letters and parent communications.
- Support website and communication platform updates.
- Ensure written communications are accurate, professional and engaging.
- Assist with promoting school events and activities.
General Administration
- Provide administrative support to leaders and staff.
- Support school events and parent meetings.
- Maintain office systems.
- Undertake routine administrative tasks as required.
Confidentiality
- Maintain absolute confidentiality regarding pupils, families and staff.
- Handle sensitive information appropriately.
- Comply with GDPR and school policies at all times.
Work Location: In person
