Job Summary
Pixelesz Digital Solutions Ltd. is looking for a motivated and solutions-focused IT Operations Engineer to join our technology team in Birmingham. This is an excellent opportunity to maintain business-critical technology, support users, improve IT services, and contribute to secure and reliable operations.
You will work across IT infrastructure, cloud services, networks, systems, and technical support. The role offers varied responsibilities, ongoing professional development, and opportunities to progress within a growing digital solutions company.
What You’ll Do
- Monitor and maintain IT systems, infrastructure, networks, and cloud services.
- Provide technical support to employees and resolve hardware, software, access, and connectivity issues.
- Install, configure, and update computers, applications, operating systems, and business technology.
- Monitor system availability, performance, security alerts, and operational incidents.
- Investigate technical problems and restore services efficiently.
- Manage user accounts, permissions, equipment, and access requests.
- Support system backups, updates, patching, and routine maintenance.
- Assist with Microsoft 365, Windows, cloud platforms, and collaboration tools.
- Maintain accurate technical documentation, asset records, and support tickets.
- Work with technology suppliers and internal teams to resolve service issues.
- Support IT projects, system upgrades, migrations, and new technology rollouts.
- Identify opportunities to improve reliability, security, and operational efficiency.
- Escalate complex incidents when specialist assistance is required.
Requirements
- Experience or training in IT support, systems administration, infrastructure, networking, cloud services, technical operations, or a related area is beneficial.
- General understanding of computers, operating systems, networks, and business applications.
- Strong troubleshooting and problem-solving abilities.
- Clear communication and customer service skills.
- Organised approach to managing incidents, requests, and priorities.
- Comfortable learning new systems, tools, and technologies.
- Ability to work independently and collaborate with colleagues.
- Positive and dependable approach to supporting users and maintaining services.
- Relevant qualifications, certifications, practical experience, or self-directed technical learning will be considered.
- Applicants who meet most, but not all, of the criteria are encouraged to apply.
Why Work With Us
- Join a supportive and collaborative technology team.
- Work with modern systems and a varied technology environment.
- Receive structured onboarding and ongoing technical development.
- Build experience across infrastructure, cloud services, security, and IT operations.
- Access opportunities for internal promotion and long-term career progression.
- Contribute ideas and take ownership of meaningful operational improvements.
- Work in an inclusive environment where skills, initiative, and professional growth are valued.
Pay: £3,000.00-£4,500.00 per month
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
- On-site gym
- On-site parking
Work Location: In person
