Banking Hub Assistant – Stone Banking Hub
42–44 High Street, Stone, ST15 8AU
Overview
Are you passionate about delivering excellent customer service? Do you thrive in a busy, customer-focused environment where no two days are the same?
We are looking for a motivated and self-driven individual to join our team as a Banking Hub Assistant in Stone. This is an exciting opportunity to become part of a growing community banking service, supporting customers with essential banking services in a professional and welcoming environment.
This is a front-line role working with members of the public across a wide range of banking transactions. Typical duties include assisting customers with their everyday banking needs while handling transactions accurately and efficiently. Excellent numeracy skills are essential for this fast-paced position.
Previous cash-handling experience is essential, together with experience in a customer-facing role. Good computer literacy is also essential.
Why Join Us?
Banking Hubs are owned by Cash Access UK, funded by major UK banks, and operated by the Post Office, providing vital banking services to local communities. This is an excellent opportunity to make a meaningful difference while developing your skills in a professional and supportive environment.
About the Role
As a Banking Hub Assistant, you will play an important role in delivering excellent service to both personal and business banking customers. Customers will be at the heart of everything you do, and you will be expected to provide a friendly, efficient, and professional service at all times.
Key Responsibilities
- Handling cash transactions accurately and securely, including deposits, withdrawals, cheque deposits, and change-giving services
- Assisting customers with bill payments and utility top-ups
- Providing excellent face-to-face customer service and resolving customer queries professionally
- Liaising with visiting representatives from various banks and supporting customers with their enquiries
- Maintaining high standards of compliance, security, and confidentiality
- Completing all required training and following operational procedures
- Working effectively both independently and as part of a team
What We're Looking For
We are seeking a confident and enthusiastic individual with excellent communication skills and a strong customer first approach.
Essential Requirements
- A minimum of three years' cash-handling experience
- Previous experience in a customer-facing retail, banking, or Post Office environment
- Strong numeracy skills and excellent attention to detail
- Excellent interpersonal and communication skills
- Self-motivated, reliable, and able to work on your own initiative
- A professional and calm approach when dealing with customer queries or complaints
- Ability to work effectively in a fast-paced environment
- Strong computer literacy skills
- Applicants should ideally live within approximately 20 minutes of Stone, as the role may occasionally require opening the Hub at short notice. Being locally based helps ensure reliable travel during busy traffic periods.
Desirable Skills and Experience
- Previous Post Office counter or banking experience
- A full UK driving licence
Successful applicants will be required to provide five years of continuous employment and/or education references and consent to a DBS (Disclosure and Barring Service) check.
Our Customer First Behaviours
We are looking for individuals who naturally demonstrate our customer-first values:
- Feel what customers feel – Understanding customers' needs and putting them at the centre of every decision.
- Say it straight – Communicating openly, honestly, and respectfully.
- Push for better – Striving for continuous improvement and personal development.
- Get it done – Taking ownership and delivering excellent outcomes for customers.
What We Offer
- Full training and ongoing support
- A friendly and supportive working environment
- Pension scheme
- Holiday entitlement, including Bank Holidays
- Monday to Friday working (9.00 am – 5.00 pm) – no weekend or evening work
Job Details
- Job Type: Full-time and part-time opportunities available
- Location: Stone, Staffordshire
- Salary: Starting at £12.75 per hour, with regular performance reviews and opportunities for salary progression based on performance, skills, and commitment.
If you are enthusiastic about customer service and would like to be part of an important community banking initiative, we would love to hear from you.
Apply today to join our Stone Banking Hub team.
For further information, please contact us at [email protected].
Pay: £12.75 per hour
Experience:
- retail: 3 years (preferred)
Work Location: In person
