Steff Aquarone, MP for North Norfolk, is looking for an exceptionally organised, thoughtful and dependable Constituency Assistant to join his team permanently in North Walsham.
This is a varied and trusted role at the heart of a busy constituency office. It combines responsibility for the MP’s diary and correspondence with practical support for constituent casework.
The successful candidate will help ensure that Steff’s time is used effectively, his commitments are properly planned and the people who contact the office receive a prompt, compassionate and professional response. They will also support the casework team by logging enquiries, gathering relevant information, monitoring outstanding actions and helping cases move forward efficiently.
“People contact an MP’s office at important moments in their lives. They may need help, want their voice heard or simply need someone to take their concerns seriously. This role is about making sure our office is organised, responsive and human — and that I am able to give North Norfolk the service it deserves.”
This is not a conventional Executive Assistant role, nor is it solely a casework position. It connects the MP’s diary, correspondence and constituent service, helping the whole office work effectively.
One moment may involve reorganising a complicated day of constituency visits or making travel arrangements. The next may involve speaking sensitively with a distressed resident, drafting a reply, logging a new case or making sure an urgent enquiry reaches the right colleague.
The successful candidate will need excellent judgement, a calm approach and the confidence to take responsibility. They will work closely with Steff, the Office Manager and colleagues across the casework and communications teams.
Key ResponsibilitiesSupporting the MP
- Take overall responsibility for managing Steff’s diary, including forward planning, scheduling meetings and constituency visits, and applying agreed diary principles.
- Book and coordinate travel and accommodation, ensuring that arrangements are practical and sufficient travel time is included.
- Review upcoming commitments and check that each day is properly organised.
- Ensure Steff has the information, documents and practical details needed for meetings, visits and engagements.
- Provide confidential day-to-day personal and administrative support, anticipating requirements and resolving practical issues.
- Assist with constituency surgeries, public meetings and stakeholder engagements, including preparation and follow-up.
- Be willing to work outside normal working hours and travel for work occasionally when required.
Correspondence and constituent contact
- Oversee Steff’s incoming and outgoing correspondence channels, including the MP inbox.
- Triage and allocate enquiries, identify urgent or sensitive matters and ensure they reach the appropriate colleague.
- Deal with large numbers of standard enquiries from members of the public by telephone, email, social media and face-to-face.
- Assist colleagues with more complex constituent enquiries where ongoing communication may be required.
- Draft clear, accurate and compassionate responses to constituents.
- Ensure significant correspondence, outstanding actions and follow-up work are monitored and completed.
- Communicate professionally and sensitively with people who may be distressed, frustrated or vulnerable.
Casework administration
- Log new cases accurately and ensure records are complete, clear and confidential.
- Gather relevant background information to help assess and progress constituent enquiries.
- Monitor casework progress and ensure agreed actions, reminders and deadlines are recorded and followed up.
- Provide administrative support to the casework team, including routine correspondence and information management.
- Help ensure each case is handled promptly, sensitively, confidentially and accurately.
- Recognise when an enquiry requires specialist casework support, safeguarding action or urgent escalation.
- Maintain information securely and in accordance with data protection requirements.
About You
The ideal candidate will combine the organisation of an excellent executive assistant with the judgement and compassion required in a busy constituency office.
You will be:
- Exceptionally organised, reliable and attentive to detail.
- Able to manage competing priorities without losing sight of deadlines or the people involved.
- Proactive and comfortable identifying potential problems before they arise.
- Calm and adaptable when diaries, travel plans or priorities change unexpectedly.
- Emotionally intelligent, patient and respectful when supporting people in difficult circumstances.
- A clear and accurate written communicator who can draft natural and compassionate correspondence.
- Confident in triaging enquiries and deciding what can be handled routinely, what should go to a caseworker and what Steff needs to see personally.
- Discreet and trustworthy, with a strong understanding of confidentiality and data protection.
- Comfortable using email, digital calendars, case-management systems and shared documents.
- Collaborative and willing to support colleagues across different areas of the office.
- Motivated by public service and committed to treating every constituent with dignity.
Previous experience in Parliament is not essential.
Relevant experience may come from local government, the NHS, social care, education, legal administration, the voluntary sector, customer service, executive support or another demanding public-facing environment.
What matters most is your judgement, organisation, compassion and willingness to take responsibility.
Our Team
Steff’s constituency office exists to serve the people of North Norfolk with compassion, integrity and action.
We are a small, collaborative team that believes in working hard, working kindly and taking responsibility for the quality of service we provide. We value honesty, sound judgement and colleagues who are willing to help one another when circumstances change.
This role offers the opportunity to make a direct contribution to public service and to see the practical difference that an effective MP’s office can make in people’s lives.
We welcome applications from people of all backgrounds and particularly encourage candidates who may be underrepresented in politics and public life.
We are committed to making reasonable adjustments throughout the recruitment process and in the workplace.
Upon appointment, you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office. The salary for this role is £26,039 per annum, in accordance with IPSA guidelines.
To apply, please email the following to Office Manager Tom Garrod at [email protected]:
- Your CV.
- A covering letter of no more than 500 words explaining why the role interests you and how your skills and experience meet the requirements.
In your covering letter, please include:
- One example of a time when you successfully managed several competing priorities.
- One example of a time when you supported someone who was distressed, frustrated or needed careful communication.
Please use the subject line:
Application: Constituency Assistant – [Your name]
If a written application would create an accessibility barrier, you are welcome to submit a short video or audio application instead. Please contact Tom if you require another reasonable adjustment during the application or interview process.
Pay: £26,039.00 per year
Work Location: In person
