Joining our Customer Support Mortgages Team means you will support customers with mortgage accounts from account opening to account closure, while also working collaboratively with other teams within the Society.
You will take on tasks such as:
Handling customer queries about their account, both by email and over the telephone.
Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages.
Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors.
Ensuring accounts are redeemed in full and administrating the mortgage account closure process.
Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions.
This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
