Job Overview
We're looking for a proactive, energetic, and highly personable Duty Manager to be the operational lead and welcoming heartbeat of our brand-new Padel Club in Milton Keynes. This is a hands-on role where you'll oversee daily operations, ensure exceptional member and guest experiences, manage the front-of-house, and step in a cross bar, food, and court services to keep everything running seamlessly. You'll create a vibrant, inclusive atmosphere that blends high-energy padel action with great drinks, snacks, and social vibes helping build our community from day one.
Responsibilities
Guest Experience:
- Act as the main point of contact, greeting members, guests, and visitors with warmth and professionalism.
- Oversee check-ins for court bookings, tournaments, lessons, and social sessions; assist new players with orientation, rules, and equipment.
- Provide accurate info on court availability, schedules, memberships, events, and club amenities.
- Manage flow during busy periods, peak hours, tournaments, or events to ensure smooth transitions and minimal wait times.
Court & Facility Operations:
- Supervise court bookings via our platform, handling reservations, confirmations, modifications, cancellations, and maximising utilisation.
- Conduct regular walkthroughs to ensure courts, nets, seating, glass walls, and surrounding areas are clean, safe, and ready for play.
- Identify and report any maintenance or safety issues promptly, coordinating fixes to maintain top standards.
- Oversee general facility cleanliness, including entrance, reception, changing areas, and social spaces.
Bar, Food & Beverage Management:
- Bar and café operations, including serving drinks, light food/snacks, and barista-prepared coffees with flair and efficiency.
- Ensure compliance with licensing laws, responsible alcohol service, food hygiene standards, and health & safety regulations.
- Manage stock levels for beverages, ingredients, and consumables; handle reordering and basic inventory to avoid shortages.
- Train and supervise casual/bar staff on service standards, POS systems, and upselling opportunities.
- Maintain a clean, organised, and inviting bar/counter area at all times, including setup, restocking, and end-of-shift close-downs.
Administrative & Support Duties:
- Monitor and respond to club emails, enquiries, and messages in a timely, friendly manner.
- Assist with member sign-ups, renewals, account updates, and general queries.
- Support event preparation and delivery; tournaments, social mixers, leagues, corporate bookings, including setup, check-ins, signage, refreshments, and post-event tidy-up.
- Help manage merchandise sales (rackets, balls, apparel, accessories), keeping displays appealing and tracking stock.
Team & Safety Oversight:
- Supervise front-of-house, bar, and casual staff during shifts; provide guidance, motivation, and feedback.
- Ensure all operations comply with health & safety, including first-aid readiness and incident reporting.
Your Skills
You're a great fit if you:
- Have solid experience in a customer-facing role, ideally with bartender, barista, and food service background (e.g., in a bar, café, restaurant, sports club, or leisure venue).
- Previous supervisory or shift-lead experience in hospitality, retail, or club environments is essential.
- Are energetic, outgoing, and passionate about creating positive, community-driven experiences.
- Excel at multitasking in a fast-paced setting with strong organisational and problem-solving skills.
- Are comfortable with booking systems, POS software, email tools, and basic inventory management.
- Have a keen eye for detail, high standards for cleanliness/presentation, and a proactive approach to maintenance and safety.
- Thrive as a team player in a dynamic, member-focused environment.
- Are flexible with working hours, including evenings, weekends, and bank holidays.
Our Mission & Values:
- Community First – Inclusivity and belonging for everyone.
- Positive Energy – Enthusiasm and optimism in everything we do.
- Lifestyle Focused – Great padel paired with quality drinks, food, and social vibes.
- Quality Without Compromise – Professionalism, high standards, and attention to detail.
- Growth-Minded – We're a new club growing fast—learning, improving, and innovating together.
Why join us?
As a Duty Manager, you'll help shape the culture and energy of our brand-new club from the ground up. You'll be part of a team, drive memorable experiences for members and guests, and be part of launching something exciting in the fast-growing world of padel. In return, you'll enjoy a supportive environment, opportunities to grow with the business, and the chance to play padel as part of the perks!
If this sounds like you, we'd love to hear from you. Apply now and help us build the ultimate padel destination in Milton Keynes.
Job Types: Full-time, Part-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
