Senior Till and Customer Service Assistant, 42.75 hours per week to include alternate weekends
We are seeking a friendly and motivated individual to join our team as a Senior Till/Customer Service Assistant at Newbridge Garden Centre. We are looking for someone with an energetic personality who is highly motivated. The position is a hands-on role where you will be responsible for the smooth and efficient process of customer purchases and maintaining high levels of customer service. Previous retail experience would be useful but not essential.
As a Senior Till/Customer Service Assistant, you will be responsible for
- Organising the smooth running of the Till/Customer Service department with the help of the Till/Customer Service Manager
- Organising Till/Customer Service Rotas and holidays in the absence of the Till/Customer Service Manager
- Proactive communications between Till/Customer Service department and other retail departments
- Playing an active role in any investigations into till discrepancies and customer service issues
- Processing customer purchases through our tills efficiently and accurately
- Engaging openly with our customers with an energetic and can-do attitude
- Being able to provide exemplary and friendly till and customer service to all our customers
- Being able to think ahead and anticipate customer needs by providing all the necessary materials at the till
- Being able to proactively respond to a situation ensuring a consistently high customer experience across all tills
- Helping our customers with any queries they have and promoting the Diamond Club membership
- Organising customer deliveries
- Assisting customers with advice and carry to car
- Collecting customer trollies and maintaining the centre with adequate trollies throughout the day
- General shop floor maintenance and housekeeping
- Stock replenishment and merchandising
- Any Other Duties set out by the Till/Customer Service Manager and GCOM
You should be able to work on your own initiative under pressure at a fast pace in a team or individually and have a degree of flexibility.
We pride ourselves on excellent customer service and on delivering an exceptional retail experience. As the ideal candidate, you will be immaculately presented, professional, and friendly with a genuine interest in dealing with the public. Our customers are our main priority, so therefore you will be passionate about customer service, polite and outgoing, and someone who would always put our customers first.
Job Type: Full-time
Pay: £13.11 per hour
Benefits:
- Company pension
- On-site parking
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 5 years (required)
- customer service: 5 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
