Head of Patient Operations
At Clinical Partners, we deliver specialist mental health and neurodevelopmental services that make a real difference. We’re seeking an experienced Head of Patient Operations to lead, scale, and continuously improve our patient-facing services.
This is a key leadership role in a growing, values-led organisation, responsible for driving operational excellence, enhancing patient experience, and building a high-performing team. You’ll shape how we deliver services at scale, ensuring every interaction is efficient, compassionate, and aligned to clinical excellence.
This is a high-impact, visible role with strong stakeholder engagement, giving you direct influence over service quality and performance.
You’ll join a collaborative, forward-thinking environment committed to safe, effective, and compassionate care. If you’re a driven, strategic, and hands-on leader ready to make an impact, we’d love to hear from you.
This primarily home-based role requires occasional travel to London for meetings and team collaboration.
Key Responsibilities:
As Head of Patient Operations, you will lead a large, multi-disciplinary team responsible for managing the entire patient journey from initial contact and scheduling to ongoing support and aftercare.
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Leading and developing a large Patient Operations function, driving performance, engagement, and continuous improvement
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Owning operational delivery across patient services, ensuring high-quality, consistent and responsive care
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Implementing data-driven performance frameworks (KPIs, SLAs, OKRs) to drive efficiency and service quality
- Enhancing the end-to-end patient experience, ensuring all interactions are seamless and empathetic
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Driving adoption of systems, automation, and digital tools to support scaling and operational effectiveness
- Ensuring compliance with healthcare standards and regulations, maintaining a strong focus on quality and safety
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Working closely with clinical, product, and leadership teams to deliver strategic initiatives and support continued growth
Requirements:
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Proven experience leading large-scale patient operations or contact centre functions
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Strong background in healthcare, mental health, or regulated environments
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Experience managing multi-channel service delivery and improving customer/patient experience
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Demonstrable success in driving operational performance using data and insights
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Experience implementing systems, automation, or service transformation initiatives
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A strong, resilient and visible leader who can operate effectively in a fast-paced, evolving environment
- Exceptional stakeholder management and communication skills
Remuneration and Benefits:
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£80 - £85,000 annual salary
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25 days paid holiday (increasing with service to 28 days) plus bank holidays.
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A day off for your birthday.
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Healthcare Cash Plan
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Benefits Platform
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Life Assurance
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Discount Vouchers
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Flexible working opportunities to suit your personal needs
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Opportunities to take part in charitable events
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Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Equal Opportunities Employer:
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement:
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
