At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.
Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love.
We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.
The salary advertised is for full time hours and would be pro-rata for part time. We are happy to have flexibility around how the hours are worked for the right candidate- to be discussed at the interview Please see the attached Job Profile for a full list of accountabilities.
Technology is a vital catalyst in facilitating CAP's essential anti-poverty initiatives. Operating within a mutli-org Salesforce estate, our specialised technology delivery squad plays a pivotal role in adapting to CAP's evolving requirements, crafting solutions, and empowering our staff and partner churches to leverage opportunities within a dynamic technological landscape. Rather than running a basic tracking database, we engineer an interconnected, multi-cloud platform that serves as our core, mission-critical debt solution system, operating under strict FCA regulatory oversight, alongside solutions for HR, donor, volunteer, and partnership management. In line with enterprise software delivery structures, this environment demands a highly disciplined approach to platform sustainability, data security, and continuous innovation.
As Senior Salesforce Administrator, you will play a leading role in the strategic configuration, customisation, governance, and maintenance of our enterprise Salesforce platform. Operating as a senior presence within our specialised technology squad, you will collaborate with cross-functional teams, including the Solution Architect and Business Analysts, to understand complex business requirements and translate them into highly secure, effective Salesforce solutions. You will actively champion platform integrity, oversee environment release strategies, and partner with the Solution Architect to eliminate systemic technical debt across declarative streams. The ideal candidate will possess deep technical acumen, exceptional problem-solving skills, an ability to manage significant configuration projects, and a passion for technical governance, tech leadership, and building forward.
We're dedicated to using our technical expertise to offer robust and innovative solutions to the CAP movement. As CAP undergoes a transformative tech journey, we seek individuals with unwavering passion to envision change beyond the ordinary. We want those who believe in the collective power of the church to uplift people from debt and poverty, turning challenges into opportunities. Our new platform is the key to realising CAP's vision for the UK church to serve those most in need. Let our shared passion for Jesus be the guiding light, transforming not just our systems but people's lives.
Technology Development and Release Manager.
- Lead the technical design, configuration, and governance of complex, secure, and scalable Salesforce declarative solutions (Advanced Flows, Sharing Architecture, Lightning Pages, and User Management), keeping everything well-documented and in line with industry best practices.
Establish and enforce declarative best practices and governance frameworks, serving as the final approval authority for complex configuration enhancements and standard tool adoptions proposed by the administration team.
Accountable for global environment strategy and data security frameworks (least privilege models), leading the cross-functional orchestration of major platform upgrades and data governance protocols.
Make practical, strategic recommendations alongside the Development Manager, Senior Developer and Salesforce Solutions Architect to the Head of Technology on new tooling, AppExchange products, architectural improvements, and Agile delivery approaches.
Collaborate closely with the Senior Salesforce Developer and Salesforce Developers to uphold a declarative-first approach, providing expert guidance on standard platform capabilities, identifying when custom code (Apex/LWC) is truly required, and ensuring best practice adherence across the delivery squad.
Govern and lead the declarative release cycle within the squad’s source-driven ALM process; orchestrate sandbox environment synchronisation, validate metadata deployment integrity, and resolve complex configuration conflicts using modern CI/CD tools linked to a centralised Git version control repository.
Oversee functional configuration testing, coordinate User Acceptance Testing (UAT), and manage sandbox lifecycles, partnering with the Release Manager to ensure frequent, high-quality, and stable deployments within sprint cycles.
Take ownership of significant, delegated configuration projects from scoping to release, managing scope, estimates, and delivery to a high standard, giving stakeholders complete confidence in completion.
Effectively manage user profiles, permission sets, roles, and sharing settings, acting as a strict guardian of data security by ensuring the principle of least privilege is rigorously followed.
Ensure regulatory compliance & integrity for all configuration on the debt help system and fundraising systems, strictly adhering to FCA regulatory requirements where required and agreed quality standards.
Design and implement configuration solutions that optimise the utilisation, security, health, and performance of the Salesforce platform.
Prioritise user experience by designing and implementing configuration solutions that simplify workflows and maximise the efficiency of all system users (Local CAP Workers, Support Hub Staff).
Act as a technical lead during major platform incident responses when appropriate, guiding the younger admin team through technical triage and participating openly in blameless post-mortems to embed continuous learning.
Effectively coordinate with external consultancies and suppliers, taking accountability for robust knowledge transfer back into the internal administration team.
Working with the Development Manager, guide, encourage, and inspire the administration team within an Agile environment. Lead by example to foster a healthy, celebratory team culture, motivating team members to strive for configuration and declarative excellence.
Drive the continuous professional growth of the squad through strategic technical mentorship, setting global engineering/configuration standards, and leading advanced peer architecture reviews to elevate collective capability.
Accelerate knowledge transfer and protect platform quality by actively engaging in regular pair and mob administration sessions to support, upskill, and guide less experienced administrators.
Actively contribute to team ceremonies, leading them where necessary to establish a smooth, regular, and predictable pattern of work for the administration team.
Maintain a defined high average configuration quality (e.g. low technical debt in Flows, clean documentation, strict security compliance).
Regularly achieve a target on-time completion rate for committed sprint work, demonstrating a predictable, reliable, and well-delegated delivery rhythm.
Through smart declarative design and automations, achieve a measurable improvement in the cycle time of critical, high-volume processes, aligning with the 'lean by design' objective of CAP.
Consistently provide high-quality, actionable configuration and platform insights during sprint planning and backlog grooming sessions, as evidenced by low rates of technical rework and positive stakeholder feedback.
Ensure configuration security vulnerabilities are addressed within 5 working days, and major platform incidents are triaged in less than 4 working hours.
Minimise the impact of major incidents through proactive root cause analysis and rapid remediation, achieving a measurable reduction in Mean Time to Recovery (MTTR) for critical platform outages.
Achieve target adoption rates and positive internal satisfaction scores for features designed to simplify the operational tasks of Local CAP Workers.
Regularly contribute to and lead pair/mob configuration sessions, work reviews, and technical training sessions to verifiably elevate the junior team's capability.
Complete a minimum of 9 self-led training sessions and contribute to at least 3 team training sessions or user groups annually to stay current on evolving Salesforce technologies.
Excellent knowledge of Salesforce automation suites, sharing systems, profile/permission frameworks, and data deployment strategies.
A natural leader with a proven ability to mentor, advocate for, and technically guide team members early in their careers, fostering a collaborative and high-performing culture.
Exceptional evaluation, analytical, and problem-solving skills, capable of translating complex, ambiguous business problems into clear, scalable declarative technical designs.
Able to hold a strong balance between the technical configuration detail and the big picture, with a great level of organisational awareness regarding the impact of platform decisions on the mission.
Excellent communication and stakeholder management skills, including the ability to articulate technical risk, translate technical concepts into business-friendly language, and provide timely, constructive recommendations to senior leadership.
High personal reliability and the ability to act proactively to anticipate issues, self-manage significant configuration streams, and work calmly under pressure, while consistently taking ownership of declarative outcomes for the entire delivery squad.
Proven ability to build and maintain strong working relationships with cross-functional teams, ensuring functional clarity, alignment, and an ability to lead the team through effective, collaborative meetings.
A minimum of 3 years experience as a Salesforce Administrator in a complex, enterprise environment.
Proven expertise in designing and implementing solutions that require compliance with highly regulated environments (e.g., FCA, finance, health, legal).
Expert-level proficiency in Salesforce administration tools, including Advanced Flow Builder, Lightning App Builder, Object Manager, Sharing Architecture, Data Loader, and Platform Health/Security tools.
A strong foundation in modern platform governance concepts, sandbox lifecycle management, and full delivery lifecycle management.
Experience developing solutions on Salesforce Nonprofit Cloud, NPSP, or Experience Cloud.
Certified Salesforce Advanced Administrator, Platform App Builder, or equivalent high-level platform certifications.
Demonstrable experience with modern AppExchange release, automation, and integration products (e.g., Gearset, Copado, Findock, Form Assembly).
Experience working within a product-led, cross-functional Agile team using tools like Jira with a clear Agile mindset.
A track record of technical leadership, coaching, and making successful architectural configuration recommendations to senior management.
Experience working collaboratively within a combined administration and development team, as well as working alone.
Charity sector experience, particularly with volunteer-driven models
Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.
CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:
Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'
Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.
Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.
Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.
Being willing to pray with each other and fully engaged with our Christ-centred culture.
Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
Attending annual CAP staff conferences and team revive days.
Completing all compulsory CAP training within given timescales.
This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values
Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of own personal faith and in line with CAP’s Statement of Faith.
All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.
- Degree Level or equivalent vocational training.
- Applicable Salesforce certifications (e.g. Advanced Administrator).
