Job Overview
We are seeking an energetic and dedicated Service Advisor to join our dynamic team. In this role, you will be the frontline ambassador for our organization, providing exceptional support and guidance to our valued customers. Your enthusiasm and proactive approach will help foster and maintain positive relationships, resolve inquiries efficiently, and ensure a seamless customer experience. This position offers an exciting opportunity to develop your communication skills while making a meaningful impact in a fast-paced environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat channels
- Use software to make bookings, create invoices, log interactions, track stock, and update customer records accurately
- Provide detailed information about products, services, and account details with clarity and confidence
- Analyze customer concerns to identify underlying issues and suggest appropriate solutions or escalate when necessary
- Collaborate with internal teams such as sales and technical support to resolve complex issues effectively
- Maintain a high level of communication skills to ensure customers feel valued and understood throughout their interaction
- Follow established procedures and compliance guidelines related to MOT testing and data protection to ensure accuracy and security
Requirements
- Proven experience in customer service roles, preferably within the automotive sector or related industries
- Strong communication skills with the ability to explain complex information clearly and patiently
- Proficiency in Salesforce or similar CRM platforms for managing customer interactions and data
- Analytical skills to assess customer needs, identify patterns, and recommend solutions effectively
- Ability to work independently as well as part of a collaborative team in a fast-paced environment
- Attention to detail to ensure accuracy in data entry, documentation, and compliance procedures
- A proactive attitude with enthusiasm for helping customers achieve their goals
Join us as a Customer Service Advisor where your energy fuels positive experiences! Bring your communication prowess, analysis skills, and passion for service to create memorable interactions that make a difference. We value your dedication and provide an environment where you can grow professionally while supporting our customers every step of the way.
Pay: From £30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
