Customer Experience & Operations Executive
Location: Little Kingdom, Kingsway Shopping Centre
Job Type: Part-time /Full-time
Work Location: In person
About the Role
Little Kingdom is a premium family leisure destination within Kingsway Shopping Centre. We provide a high-quality experience for families, schools, parties and organised events. It also has an associated café that provides high quality food, coffee and other refreshments to Little Kingdom visitors.
We are looking for a Customer Experience & Operations Executive to join the team and support all functions.
This is a varied role involving customer service, daily operations, cleaning, food preparation and café service. You will be expected to maintain high standards and provide an excellent experience for our customers.
Your Responsibilities
You will:
- Provide excellent customer service to families and visitors
- Deal with customer questions, issues and complaints professionally
- Support parties, events and group bookings
- Maintain high standards of cleanliness and presentation
- Carry out routine cleaning and safety checks
- Complete incident reports and other operational records
- Follow health and safety and safeguarding procedures
- Support the wider team and help maintain high standards across the venue
- Prepare and serve premium coffees and hot drinks
- Prepare hot and cold food from the menu
- Take orders and process payments
- Follow food hygiene and food safety procedures
- Complete food safety and temperature checks
- Replenish stock and report any shortages
- Support opening and closing procedures
Who We're Looking For
We are looking for someone who:
- Has experience in customer service, hospitality, retail or leisure
- Is confident dealing with customers
- Can handle complaints calmly and professionally
- Takes pride in cleanliness and presentation
- Has café or barista experience, preferably
This role would suit someone who enjoys a varied working environment and wants to take responsibility for maintaining high standards.
What We Offer
- Part-time/full-time contracted hours
- Training and development
- Opportunities to develop within the wider Boyce Group
- A varied role across leisure and hospitality
- On-site parking
Additional Information
- Weekend and school holiday availability is essential
- You must be comfortable working in a busy, public-facing environment
Experience:
- Customer service: 3 years (preferred)
- Café/Hospitality: 1 year (preferred)
- Barista: 1 year (preferred)
Pay: £13.45 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
