Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Personal Profile
- A passion for delivering exceptional service and creating a world class client experience
- Excellent communication skills and confidence interacting with a wide range of people and scenarios
- Positive, flexible “can do” attitude
- Outstanding customer service skills, consistently professional, friendly, and polite
- Exceptional eye for detail and accuracy
- Welcoming, reliable, and approachable, with a supportive attitude towards both clients and colleagues
- Strong team player with the ability to work independently
- Previous experience managing a team in a corporate or five star hospitality environment is desirable
Key Responsibilities
Client Services Operations
- Ensure the smooth and consistent operation of all Client Services functions
- Guarantee that all visitor interactions and client requests are fulfilled with precision and within expected timeframes
- Maintain and enforce all client site procedures and service standards
Team Leadership & People Management
- Supervise the Client Services team to ensure exceptional service delivery at all times
- Lead recruitment, induction, and training of receptionists and business support team members
- Conduct regular performance reviews, appraisals, and monthly one to one meetings
- Support ongoing development of skills and knowledge across the FOH team
- Lead by example and act as a brand ambassador for both Skadden and LRS
Stakeholder & Service Partner Engagement
- Build and maintain positive working relationships with stakeholders and service partners to deliver a world class experience
- Collaborate closely with Hospitality to ensure all meeting requirements are met, including assisting during exceptionally busy periods
- Act as a point of contact for staff and customers regarding Reception functions during operating hours
Health & Safety, Compliance & Procedures
- Maintain and update Health & Safety documentation, including risk assessments and DSE assessments
- Ensure the centre remains safe for staff and visitors, following both client and LRS policies and procedures
- Contribute to strategic and business planning processes, using expertise to support new Reception procedures and systems
Administration, Systems & Reporting
- Track team overtime and report to the client and Operations Manager
- Produce weekly and monthly reporting for Skadden and LRS as required
- Manage the team rota, plan cover for absences, and ensure appropriate overtime allocation
- Oversee software system upgrades and implementation processes
- Review uniform requirements, sourcing new suppliers where necessary
Interpersonal Skills
- Ability to manage complex or sensitive situations tactfully and diplomatically
- Strong command of written and spoken English
- Excellent telephone manner and confident communication at all levels
- Ability to write clear, informative, customer focused communication tailored to the audience
Working pattern:
- Monday - Friday
- 40 hours p/w
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
