Technical Operations Manager – Fire, Security & Integrated Systems
Salary: £50,000 + Performance Bonus
Company Vehicle | Fuel Card | Phone | Pension
Full-time | Permanent
About the Role
MAK Integrated Technologies is looking to appoint a Technical Operations Manager to support the continued growth of our engineering operation.
This is a senior hybrid position combining hands-on engineering with technical and operational management.
The successful candidate will work directly with the Managing Director and take responsibility for the technical delivery of works across the business, supporting engineers, overseeing standards and ensuring projects and service works are delivered efficiently.
Initially, we expect the role to remain approximately 60% chargeable/hands-on. This will include commissioning, complex fault finding, technical surveys, project engineering and supporting difficult installations.
The remaining time will be focused on managing and improving the engineering operation.
As the company grows, we expect the management element of the position to increase.
Key ResponsibilitiesTechnical Operations
- Act as the primary technical escalation point for engineers.
- Provide technical support across live projects, service works and fault calls.
- Review upcoming works and ensure engineers have the correct information, equipment and technical understanding before attending.
- Assist with allocating engineering resources across projects, small works and service activities.
- Monitor project progress and identify technical or labour issues before they affect delivery.
- Take ownership of complex technical issues through to resolution.
- Attend technical meetings with clients, contractors and manufacturers where required.
- Develop and maintain practical engineering procedures and standards.
Engineering
The position will remain hands-on and the successful candidate will be expected to undertake chargeable engineering work including:
- System commissioning.
- Complex fault finding.
- Technical surveys.
- System upgrades and modifications.
- Integration of multiple systems.
- Project engineering.
- Testing and verification.
- Technical handovers.
- Support on technically challenging installations.
Experience across multiple disciplines is preferred, including:
- Fire detection and alarm systems.
- CCTV.
- Access control.
- Intruder detection.
- IP networking.
- Door entry.
- Integrated security systems.
- Gates and automation.
We do not expect candidates to have experience with every system or manufacturer we work with.
A strong understanding of engineering principles, fault finding and the ability to learn unfamiliar systems is more important.
Engineering Standards & Quality
The Technical Operations Manager will have responsibility for maintaining and improving engineering standards across the business.
This will include:
- Reviewing the quality of completed installations.
- Managing snagging and technical handovers.
- Identifying recurring engineering issues.
- Reducing avoidable return visits and rework.
- Ensuring installations are completed in accordance with relevant standards, specifications and manufacturer requirements.
- Reviewing engineering documentation and job information.
- Supporting improvements to testing, commissioning and handover procedures.
Project Delivery
Working alongside the Managing Director and operations team, the Technical Operations Manager will assist with the technical delivery of projects from survey through to completion.
Responsibilities will include:
- Reviewing project scope before commencement.
- Assessing labour requirements.
- Reviewing system design and installation methodology.
- Identifying technical risks.
- Monitoring labour against allowances.
- Supporting engineers throughout delivery.
- Managing technical issues and variations.
- Overseeing commissioning and handover.
- Reviewing completed projects and identifying areas for improvement.
Commercial awareness is important. The successful candidate should understand the impact that labour efficiency, return visits, poor planning and rework have on project profitability.
Engineer Support & Development
The role will involve providing leadership and support to engineers and apprentices.
This will include:
- Providing technical guidance.
- Supporting engineers with difficult faults.
- Identifying training requirements.
- Developing the technical capability of the engineering team.
- Setting and maintaining expected engineering standards.
- Providing constructive feedback where standards are not being met.
- Sharing technical knowledge across the business.
Experience & Skills
Candidates should have significant experience within the fire, security or integrated systems industry.
We would expect applicants to demonstrate:
- Strong fault-finding ability.
- Experience commissioning systems.
- Good understanding of IP networking.
- Experience delivering projects and installations.
- Ability to interpret drawings and technical information.
- Strong understanding of installation standards and good engineering practice.
- Ability to communicate effectively with engineers and clients.
- Ability to organise and prioritise multiple technical issues.
- Ability to make decisions and take responsibility for their outcome.
- Good commercial awareness.
- Full UK driving licence.
Previous supervisory or management experience would be beneficial but is not essential.
Applications are welcomed from experienced Senior Engineers, Lead Engineers, Commissioning Engineers, Project Engineers and Engineering Supervisors looking to progress into a broader technical management position.
What We Offer
- £50,000 basic salary.
- Performance-related bonus.
- Company vehicle.
- Fuel card.
- Company phone.
- Workplace pension.
- Training and manufacturer development.
- Significant responsibility within the engineering operation.
- Opportunity to progress as the business continues to grow.
Working Structure
This is not a purely office-based management position.
Initially, approximately three days per week will typically be spent undertaking chargeable technical/engineering work, with approximately two days focused on technical operations, project oversight and engineer support.
This will vary depending on workload and project requirements.
The objective of the position is to combine high-level technical capability with effective management of the wider engineering operation.
Job Type: Full-time, Permanent
Salary: £50,000-60,000 per year + performance-related bonus
Pay: £49,000.00-£60,000.00 per year
Work Location: In person
