Job Title: Duty Security Manager Location: Fitzrovia
Unitrust are looking to recruit professional, dedicated duty security managers to deliver a best-in-class service to a new prestigious contract in Fitzrovia, London. Unitrust is an exciting security company, whom have a large footprint of clients across London.
You must hold a Security Guarding or Door Supervisor SIA License to work within our business and with the security supervisor role, CCTV Public Space Surveillance is also desirable.
Loation – Fitzrovia, London
Rate - £18.95 per hour.
Shifts – 4 on, 4 off. Days and nights and weekends.
Hours – Approx avg. 42 hours per week
Start Times: 07:00 Days & 19:00 Nights proposed
ROLE SPECIFIC RESPONSIBILITIES:
- Assist in the management of the security contract at the client’s premises.
- Be the site lead for all procedures.
- Ensure Assignment Instructions are always adhered to.
- Ensure that all Unitrust personnel follow the correct dress code.
- Develop relationships on site with tenants, suppliers, and contractors.
- Comply with company health and safety procedures.
Duties
- Investigation of incidents.
- Record and report all incidents and accidents.
- Keep security records and logs up to date.
- Post/mail duties with accurate record keeping.
- Administrative duties, including assistance with compliance documentation.
- Act as Incident Controller.
- Monitor and train staff.
- Deal with staff and visitors' enquiries and requests.
- Initiate call-out procedures in the event of a critical incident.
- Comply with applicable environmental, health, and safety policies.
- Conduct Unitrust staff appraisals, welfare meetings, and probation reviews.
- Manage Unitrust staff performance where required.
- Administration of the onsite patrol system.
- Team mentoring, training, and development.
- Early identification and mitigation of any threats.
- Have an outstanding knowledge of the premises.
- Record details of any suspected criminal activity on the premises.
- Booking in and management of deliveries on site.
- Undertake any reasonable instruction received from the client or Unitrust management.
Responsibilities:
- Deliver outstanding customer service to staff and visitors.
- Take an active interest in, and demonstrate commitment to, the client.
- Ensure that the environment and service are truly excellent and exceed expectations.
- Be flexible and adaptable to all tasks and challenges.
- Be highly presentable and accountable; take responsibility and ownership for any tasks identified or allocated.
- Ensure all contact, internal or external, is courteous, polite, professional, and respectful.
- Ensure complete confidentiality for clients, tenants, and other service providers.
- Use CCTV, access control systems, and any other electronic management systems appropriately.
- Be familiar with all Security and Emergency Procedures on site.
- Ensure all Assignment Instructions and Risk Assessments are reviewed and maintained.
- Embrace and deliver the bespoke training requirements.
- Complete all rostered duties and associated tasks.
Essential Skills:
- A 5-year checkable work history in the security industry and/or within the hospitality sector.
- Excellent interpersonal skills and confidence are essential.
- Exceptional customer service skills.
- Reliable, trustworthy, and punctual.
- Resilient and calm under pressure, with the ability to multi-task.
- Self-confidence and an interest in self-development.
- Ability to work to instruction and on your own initiative where required.
- Computer literate and confident in the use of Microsoft Office programmes.
- Demonstrate an awareness of security threats.
- Excellent communication, listening, and customer service skills.
- Ability to operate CCTV, access control, and communication systems.
