For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
The IT Infrastructure Engineer is responsible for the deployment, configuration and ongoing support of enterprise infrastructure across both virtual and physical environments. The role focuses on Windows Server deployments, clustering technologies, storage integration (MPIO), identity and access solutions (PingFederate, UserLock MFA), and application onboarding within a secure, highly available environment.
- Deploy and configure Windows Server environments across VMware vCenter (virtual builds) and physical servers
- Perform system provisioning including OS installation, patching and baseline security hardening
- Manage virtual machine lifecycle (provisioning, resizing, decommissioning)
- Monitor and optimise resource utilisation across clusters
- Document onboarding processes and standards
- Maintain technical documentation including SOPs and runbooks
- Administer and maintain VMware vSphere / vCenter environments
- Manage virtual machine lifecycle (provisioning, resizing, decommissioning)
- Monitor and optimise resource utilisation across clusters
- Design and implement Windows Failover Clustering solutions
- Configure and support Multipath I/O (MPIO) for SAN storage
- Ensure resilience and high availability of critical systems
- Lead/support application onboarding including authentication integration and infrastructure provisioning
- Collaborate with application owners to meet security and connectivity requirements
- Document onboarding processes and standards
- Provide support for infrastructure incidents and requests
- Troubleshoot complex issues across Windows, VMware and identity platforms
- Participate in on-call support where required
- Ensure systems meet organisational security and compliance standards
- Support patching cycles and vulnerability remediation
- Work with cyber and compliance teams as required
- Maintain technical documentation including SOPs and runbooks
- Contribute to continuous service improvement initiatives
- Strong experience with Windows Server (2016/2019/2022)
- Experience with VMware vSphere / vCenter
- Knowledge of Windows Failover Clustering and MPIO
- Configure and support PingFederate for SSO and application federation
- Manage UserLock MFA including policy configuration and access control
- Support secure authentication integration across enterprise platforms
- Understanding of Active Directory, DNS, DHCP, and networking fundamentals
- Experience with F5 load balancers, Citrix, and Linux (RHEL/OEL)
- Knowledge of ITIL processes and PowerShell scripting
- Strong problem-solving skills and ability to work under pressure
- Clear communication with stakeholders
- Proactive approach to documentation
- Secure and reliable infrastructure deployments
- High availability of critical systems
- Successful application onboarding
- Timely incident resolution and audit-ready documentation
- Scheduled On-call and Out of Hours OS Patching participation (renumerated)
- Ability to obtain/holder of BPSS & SC Clearance
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
