We are seeking full or part time Receptionists. You will work collaboratively with the wider multi-disciplinary practice team to meet the needs of patients and supporting the delivery of policies and procedures.
If you are looking for a new challenge where you see and support patients with their healthcare needs as an integral part of a GP practice, then this role is for you.
Giffords Surgery is a VIBRANT , SUCCESSFUL & SUPPORTIVE PRACTICE.
Would you like and employer that .........
- Is invested in looking after its staff and loves to help people develop?
- Believes communication is key. Meets daily for all staff 9 am huddle.
- Is passionate and supportive to its staff and patients?
Then look no further, GIFFORDS Surgery could be for you!
Job Summary:
We are seeking a dedicated Receptionist/Care Navigator to join our team. The Care Navigator will be responsible for assisting patients in accessing healthcare services and providing administrative support.
Responsibilities:
- Assist clients in navigating the healthcare system and accessing appropriate services
- Maintain accurate and up-to-date client records
- Provide clerical and administrative support to the healthcare team
- Conduct data entry tasks accurately and efficiently
- Answer phone calls and respond to inquiries with professionalism and courtesy
- Organise and manage office tasks effectively
- Utilise computerised systems for documentation and record-keeping
The ideal candidate should possess the following skills and experience:-
- Good time management & organisational skills with attention to detail
- Proficient in administration and IT tasks such as data entry and record-keeping
- Ability to type accurately and efficiently
- Excellent phone etiquette and communication skills
- Familiarity with office procedures and equipment
- Competency in using microsoft packages.
- Ability to work under pressure.
- Flexibility and willingness to accept additional responsibilities.
Previous NHS Reception or Admin experience preferred but not essential. Training will be provided.
Overview of your organisation
- 14,500 patient population in the market town of Melksham, Wiltshire.
- Our local PCN consists of three GP practices: Bradford on Avon & Melksham Health Partnership, Giffords Surgery and Spa Medical Practice together we cover a population of 48,000 residents across the towns of Bradford on Avon and Melksham
- Innovative and efficient same day appointment care navigation and hub triage system - offering online, phone and F2F contacts.
- Majority of patient requests and queries submitted through our highly successful econsult online platform.
- Purpose built spacious modern surgery with plenty of parking, 20 mins from Bath.
- Large multi-disciplinary team including GPs, ANPs, Mental Health Specialist Nurse Paramedics, Clinical Pharmacists, GP Assistants, First Contact Physiotherapists, Social Prescribers, a dedicated Older Persons Nursing team, GP and PA trainees.
- We pride ourselves on being forward thinking and diverse in our approach to patient care.
Hours available Monday to Friday from 7.45 am to 5:30 pm (minimum of one late shift working to 6:30).
If you are interested in becoming a member of our amazing and friendly team, please feel free to contact us to discuss or better still visit us and meet the team.
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
